Key Leadership Role: Operations Manager
We are seeking a highly skilled and experienced Operations Manager to oversee the daily performance of our data center operations in Geneva and Zurich. This is a key leadership role responsible for ensuring operational excellence, customer satisfaction, and infrastructure reliability across both sites.
The successful candidate will lead a team of data center technicians, coordinate with external vendors, and maintain critical systems to meet demanding service and uptime requirements.
This role offers a unique opportunity to contribute to the growth of a high-performing digital infrastructure platform in a rapidly expanding market.
-----------------------------------
Operational Excellence
* Ensure continuity of both Geneva and Zurich data centers, maintaining all critical systems to industry-leading standards.
* Guarantee full compliance with customer SLAs, including uptime, performance, and response metrics.
* Oversee daily facility operations, implementing preventive and corrective maintenance programs.
* Conduct regular assessments of electrical, mechanical, and cooling systems to ensure consistent availability.
* Supervise and evaluate external contractors and service providers to maintain performance and compliance.
-----------------------------------
Team Leadership
* Lead, support, and develop a team of highly skilled data center technicians across both sites.
* Drive a culture of accountability, continuous improvement, and operational excellence.
* Conduct training, mentoring, and career development planning for the team.
-----------------------------------
Safety & Compliance
* Enforce safety standards and ensure proper use of protective equipment and procedures by all staff and contractors.
* Maintain site documentation, procedures, and emergency preparedness plans.
* Enhance and monitor physical security measures and ensure alignment with internal protocols.
-----------------------------------
Efficiency & Stakeholder Engagement
* Identify and implement energy efficiency measures, with a focus on reducing PUE.
* Maintain strong communication with internal stakeholders, customers, property managers, and vendors.
* Ensure accurate reporting of operational performance and risk areas to management.
-----------------------------------
Requirements:
* Minimum 5 years of experience in operations or facility management, ideally within data centers or other mission-critical environments.
* Proven experience leading technical teams in a high-performance environment.
* Deep understanding of data center infrastructure, including power and cooling systems.
* Strong organizational and problem-solving skills, with a proactive and continuous improvement mindset.
* Excellent verbal and written communication skills in English; proficiency in French and/or German is a strong advantage.
* Experience managing vendors and maintenance management systems is desirable.
* Strong awareness of industry best practices in safety, physical security, and energy efficiency.