Field Service Engineer (80-100%)
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This is a position with grade
14
This position reports to
Service Team Leader
Your role and responsibilities
As a Service Engineer, you will execute service work on rolling stock and energy storing systems with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service.
Reporting to the Head of Field Service, you will be responsible for providing routine maintenance and on-site or remote technical support. The position involves approximately 50 days of domestic and 30 days of international travel, as you will be providing hands-on assistance at customer sites.
The work model for the role is: #LI-Hybrid
You will be mainly accountable for:
* Performing service tasks like installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
* Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures, and safety guidelines
* Creating and maintaining strong relationships with customers, appreciating their needs, and providing specialist assistance and solutions
* Coordinating and executing specialist projects through planning, meeting milestones and regular reviews
* Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future
* Identifying opportunities to develop new service applications, equipment and methods
* Provide training and support to customers
Qualifications for the role
* Four years of experience in electrical work, testing, maintenance, or service, working as test- or commissioning engineer with power electronics or on electrical vehicles
* Knowledge and hands-on experience in servicing, maintaining, commissioning and repairing of power electronic products
* Ability to travel worldwide
* Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills
* A technician or engineer bachelor's degree in electrotechnics
* Required language skills are fluent German and English, French is a plus
More about us
ABB Traction is the leading provider of traction technologies, driving innovation in rail and e-mobility. Our traction, auxiliary and energy storage solutions make transportation easier, saving energy every day. Our people and our culture are the foundation of our success. All of us together make the difference for our customers every day.
We look forward to receiving your application (documents submitted in English are appreciated). The recruiting process is being led by Peter Reinhardt, Talent Partner ABB Switzerland Ltd. If you want to discover more about ABB, take another look at our website www.abb.com.
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