For one of our major clients in Geneva, we are looking for a Senior Microsoft Workplace & VDI Engineer to reinforce a skilled Level 2 support team (4 people).
This is a 100% on-site, hands‑on role with real ownership. You will act as the technical reference for Microsoft environments, VDI platforms, endpoint security, monitoring, and automation, ensuring a high‑performance, secure, and seamless end‑user experience.
If you enjoy solving complex issues, optimizing systems at scale, and working close to the business, this role is for you.
Modern Workplace & Infrastructure Support
* Handle Level 2 & Level 3 incidents and requests, with a focus on complex and high‑impact issues.
* Support and mentor Level 1 teams, especially on Microsoft services (Outlook, Exchange, Teams).
* Administer and evolve the Omnissa (formerly VMware EUC) ecosystem: Horizon, Workspace ONE, UEM (VDI/DaaS & endpoints).
* Manage and optimize the Microsoft stack: Windows 10/11, Intune/SCCM, Entra ID, Teams.
* Ensure stability, security, and compliance across workstations and mobile devices.
Monitoring, Performance & User Experience
* Administer on‑premise monitoring tools for infrastructure health and capacity.
* Deploy and operate user experience monitoring solutions (ControlUp or equivalent).
* Diagnose performance bottlenecks and optimize infrastructure paths.
* Implement automated performance benchmarks and integrate them into monitoring systems.
Identity, Security & Deployments
* Configure and manage Entra ID (Azure AD), access policies, and identity services.
* Administer Microsoft Teams for secure, reliable collaboration.
* Design and execute OS, application, and patch deployment strategies.
* Apply endpoint security and compliance best practices.
Automation & Engineering Practices
* Develop and maintain PowerShell automation scripts.
* Contribute to CI/CD pipelines using GitHub for infrastructure and workplace automation.
* Exposure to Terraform or Infrastructure as Code is a strong plus.
* Apply testing and validation processes to guarantee deployment quality.
Service Management & Knowledge Sharing
* Work with ServiceDesk+ (ITSM) for incident, change, and problem management.
* Participate in MDM / cmdm administration for endpoint and mobile security.
* Produce clear, structured documentation: runbooks, procedures, and technical guides.
* Actively contribute to knowledge sharing across L1/L2/L3 teams.
What we are looking for
Technical Expertise
* Strong background in Microsoft workplace technologies: Windows, Intune/SCCM, Teams, Entra ID, Exchange, Outlook.
* Proven hands‑on experience with Omnissa / VMware EUC (Horizon, Workspace ONE, UEM).
* Solid expertise in monitoring, troubleshooting, and performance optimization.
* Advanced PowerShell scripting skills.
* Good understanding of CI/CD tools and GitHub; Terraform is a plus.
* Experience with ITSM tools (ServiceDesk+) and MDM solutions.
Experience
* 15+ years of professional experience.
* Strong track record in L2/L3 support within on‑premise or hybrid environments.
* Comfortable acting as a technical authority and escalation point.
Languages
* English: Fluent
* French: Strong asset
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