Recognized for its know-how in Haute Horlogerie and Haute Joaillerie, Chopard is celebrated for its creative audacity and its conception of ethical and responsible luxury. Proud of its values and traditions, our Maison breathes its family spirit into relationships with its employees and customers, striving to deliver an extraordinary brand experience.
Chopard can draw upon a vast reservoir of in-house expertise and experience uniting more than 45 different crafts within the twin fields of swiss watch and high jewellery-making.
Your Mission
1. To lead the boutique team, in close collaboration with the Boutique Manager
2. To ensure the highest level of service to all Chopard clients
3. To develop sales further and acquire new clients
4. To ensure best retail practices in line with the Boutique Charter
Your Main Responsibilities
5. Service - Excellence : ensure a perfect service in the boutique at all times, in line with the Boutique Charter: Welcoming / Cleaning / SAV / Service / Merchandising
6. Clients - Business development : sales, network, partnerships, events, etc.
7. Boutique operations: inventories, insurances procedures, trainings, etc.
8. Management : boutique manager support, planning and administrative support, etc
9. Specific activities
Your background and competencies/skills
EXPERIENCE
- At least 5 years of luxury retail or luxury hospitality experience
- Strong track record in sales when applicable
SPECIFIC KNOWLEDGE
- Digital savvy
- CRM and POS software
- Languages: French, German, English
- Strong selling skills
PERSONALITY
- People oriented person
- Strong communication skills
- Team player and flexible
- Proactive
- Attentive to details
- Service-minded
- High awareness confidentiality and compliance
Contract Type: Permanent
Working Time rate: Full-time