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Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
In line with corporate guidelines, the Spa Fleet Supervisor & Trainer is responsible for helping improve the performance of the onboard Spa Teams across the fleet; delivering training, driving the revenue strategy, and ensuring the implementation of all Company policies and procedures in order to increase our guest satisfaction.
Your Impact
Training
* Assess the onboard SPA Teams capabilities and training needs to develop strategic training plans.
* Deliver standard training to all onboard SPA Teams.
* Follow up the training administration and provide reports to the business.
Revenue Strategy
* Review the execution and performance of the SPA Revenue Strategy.
* Support the SPA Team to improve marketing effectiveness and increase sales.
* Work with the SPA Manager to analyze revenue results, identifying strength and development areas, and implement corrective actions when necessary.
Operations
* Support in the creation and development of standard operational processes and procedures.
* Run audits across the fleet to ensure compliance of company policies, standards and procedures.
* Review guest survey results to improve guests’ experience and satisfaction.
* Provide ad hoc analysis and reports.
Your Journey so far
* Fluent English. Any additional languages are an advantage.
* Qualified Beauty Therapist including facial/body massage and facial/body electrics.
* At least 1 year’s experience in a similar role.
* Previous Cruise Ship experience.
* Business Development and Strategy.
* Analytical Skills.
* Training Ability and Experience.
* People Development and Leadership Experience.
* Strong Inter-Personal and Communication Skills.
* Able to travel extensively.
* Able to work in a fast-paced environment.
Your Essentials
* Valid Passport.
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
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