Service Desk French - GermanDo you enjoy helping to solve problems and working in a dynamic IT environment?We are looking for an IT Service Desk professional to strengthen a support team focused on service quality. You are the first point of contact for IT incidents and requests via telephone, email, or portal.- Analyze, qualify, and process tickets, ensure clear follow-up, and contribute to restoring services.- Work with Windows, M365 environments, and business applications.- Participate in error analysis, quality controls, and IT asset management.- IT qualification (CFC or equivalent).- Service Desk experience.- Very good knowledge of French / German.- Based in French-speaking Switzerland, with partial remote work possible. jidc79a667aen jit0418aen jpiy26aen