Responsibilities
:
• Resolve incidents reported by business users on Banking applications
• Coordinate between various teams within Banking and internal IT teams within our client to fix major incidents
•municate updates to business users
• Document issues and resolutions using internal systems
• Contribute to long-term system enhancements either as a developer or a business analyst
Must haves:
• At least 3 years’ experience working at a financial institution as engineer / technical support in a banking environment. (*****)
• Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / FrontArena) (*****)
• Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge (****)
• Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries (*****)
• Experience with ticketing systems (, ServiceNow, Jira, Zendesk). (****)
• Familiarity with monitoring and diagnostic tools (, ELK) (****)
Interpersonal skills:
• Self-motivated
• Ability to take initiative and suggest improvements
• Excellent analytical skills
• Excellentmunication skills in English
Nice to have:
• Experience working with OpenLink Findur/Endur or any major trading platform
• Experience working with GoldenSource or any major enterprise data management system
• Experience working with financial messages (SWIFT, FIX, CTM)
• Experience working with asset management solutions (Aladdin)
• Experience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex)
• Client facing experience in the role of the technical support
• Experience with the different stages of software development lifecycle
• Experience developing in Python, Java, C++ or C#
• A degree inputer Science, Information Technology, Engineering, or a related field
Skills
1. Technical support
2. support
3. engineering
4. support engineer
5. banking operations
6. order management
7. FIS Cross-Asset Trading
8. Risk Platform
9. FrontArena
10. ITIL
11. Oracle Database
12. Microsoft SQL
13. ticketing system
14. monitoring tools
15. diagnostic tools
16. ELK
17. self motivated
18. openlink
19. endur
20. findur
21. trading platform
22. goldensource
23. data management system
24. financial messages
25. SWIFT
26. FIX
27. CTM
28. asset management
29. trading venues
30. python
Employee Value Proposition
Long term opportunity in a highly skilled team.
Job Title: Technical Support Engineer
Location: Basel, Switzerland
Job Type: Contract
Job ID JP-005215606