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Job Details
Position: IT Supporter (m/w/d)
Location: Not specified
Employment Type: Full-time
Seniority Level: Entry level
Salary Range
CHF70,000.00/yr - CHF80,000.00/yr
Company Overview
Rocken is a leading IT company operating in 14 countries, with over 12,000 employees, offering comprehensive IT infrastructure and operations services to more than 70,000 clients.
Responsibilities
Handle support requests via phone or ticket system, serving as the first point of contact for customers.
Properly categorize, prioritize, and document incidents in the system.
Process or escalate inquiries within the defined service levels.
Ensure smooth operation of the Service Desk.
Qualifications
Completed training or qualification in IT or a comparable background.
Customer-oriented mindset and good communication skills.
Good knowledge of Windows environments, Active Directory, virtualization, and Citrix.
Willingness to work shifts and on-call duties; fluent in German.
Benefits
Flexible working hours
Attractive pension and insurance benefits
Home office options
Opportunities for training and development
Modern office infrastructure
Open corporate culture
Application
Apply at https://rocken.jobs or create a profile at https://rocken.jobs/application/profil-erstellen/ .
Additional Information
Referrals can double your chances of interview success.
Other related roles include Junior ICT Supporter 2nd Level, IT Customer Support and Process Manager, and Digital Transformation Support Specialist.
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