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Reports to: Head of Retail Operations, Europe
Contract Type: Full-time, Permanent
About Carnault
Carnault is the world’s first refined innovation in the world of electronic cigarettes, crafted for those who demand pleasure without compromise. Founded in Basel, Switzerland, Carnault combines advanced Swiss precision engineering with timeless craftsmanship. Our signature devices embody powerful yet understated elegance, with sustainability at the core of design.
As we expand our European retail footprint, we are looking for a dynamic Retail Manager to lead our flagship boutique in Basel, the home of Carnault.
Your Role
As Retail Manager, you will be the cornerstone of Carnault’s presence in Basel, responsible for both the day-to-day running of our boutique and the strategic development of new sales channels. You will serve as a brand ambassador, delivering exceptional experiences to our customers while building long-term value through meaningful relationships and commercial innovation.
Key ResponsibilitiesLeadership & Team Development
·Lead and inspire a team to deliver customer service excellence.
·Foster a culture of continuous improvement, empowering staff to embody Carnault’s values.
·Develop the team’s capabilities through coaching, mentoring, and regular performance feedback.
Client Experience & Relationship Management
·Uphold and enhance customer service excellence, ensuring every interaction is purposeful, elegant, and memorable.
·Build and nurture long-term relationships with discerning clients, fostering loyalty and brand advocacy.
·Curate personalized client experiences that reflect the quiet sophistication of Carnault.
Operational Excellence
·Oversee all aspects of boutique operations, maintaining a seamless and elegant environment.
·Ensure visual merchandising and boutique presentation reflect Carnault’s understated elegance.
·Maintain inventory accuracy, operational compliance, and a consistently high standard of store maintenance.
Sales & Business Performance
·Drive sales by combining strategic planning with hands-on leadership.
·Analyze boutique performance, identifying opportunities to optimize results.
·Set ambitious, achievable goals and motivate the team to exceed them.
Brand Representation & Community Engagement
·Act as a brand ambassador, representing Carnault at events, partnerships, and community initiatives.
·Strengthen Carnault’s presence within the Basel community through thoughtful local engagement.
·Collaborate with marketing and HQ teams to align boutique initiatives with broader brand strategies.
Who You Are
·A visionary leader with 5+ years of experience in retail or boutique management, preferably within a high-end or premium environment.
·An entrepreneurial mindset with a refined approach to customer engagement and brand representation.
·Fluent in English and German; French is an asset.
·An exceptional communicator with the ability to build lasting client relationships.
·Naturally poised, confident, and comfortable leading in a high-calibre environment.
What We Offer
·A leadership role within a pioneering brand.
·A beautifully designed flagship store at the heart of Basel’s historic centre.
·The chance to shape the client experience for a category-defining brand.
·Competitive salary, performance incentives, and opportunities for professional growth.
·An inspiring and supportive environment where excellence is expected and nurtured.
Join Us
If you are passionate, entrepreneurial, and enjoy the freedom to create and challenge, then join our like-minded team and help shape the journey.
Please send your resume and a cover letter to: contact@carnault.ch
Carnault — where refinement meets purpose.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Retail Luxury Goods and Jewelry
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