At BIIE you will be part of a mission to build translational solutions to improve global child health. We use Benchling as our Electronic Lab Notebook and Laboratory Information Management System (ELN/LIMS) to power our R&D data management. As the institute grows, we are looking for a Lab Informatics Associate to join our Lab Automation and Digitalization team and help ensure our researchers can capture, manage, and find their experimental data with ease. This is a hands-on support role: you will work directly with scientists at the bench, help maintain and improve our Benchling environment, and grow into a trusted resource for the entire institute.
Tasks
User Support & Ticket Triage: Serve as a first point of contact for Benchling-related questions from scientists. Ensure every request has clear requirements, triage effectively, and delegate and track advanced tickets to the engineering & applications experts.
Inventory Management & Labelling: Own the day-to-day operation of Benchling's inventory and container-tracking modules. Ensure labelling standards are followed across research groups, troubleshoot barcode/label issues, and propose improvements to inventory workflows.
Champions Meeting Support: Help plan and coordinate the regular Benchling Champions meetings – source agenda items from research groups, take structured notes, and track follow-up action items to completion.
User Onboarding & Training: Deliver onboarding sessions for new BIIE members, walking them through Benchling basics, institute conventions, and best practices for electronic lab notebooks. Develop and maintain training materials and quick-reference guides.
Requirements Gathering (Learning): Shadow senior colleagues in requirements-engineering sessions with scientists. Learn to document user needs, translate them into configuration requests, and contribute to the continuous improvement of BIIE's data model.