Company introduction
OASE Real Estate AG aims to build a brand originated from Switzerland, for a chain of short term rental properties in Switzerland and other European countries (Italy, France, and Spain), offering a superior vacation experience for families and group travellers. Each property will provide high quality facilities in accordance with our brand, while maintaining an individual and unique charm.
Position introduction
Department: Accommodation
Title: Property Manager (80 100%)
Location: Brienz, Switzerland
Available: Negotiable
Duration: Long term
Remuneration: Negotiable
Perks: 25 days annual leave + work phone + car allowance + other perks
Level: Management
Reporting: Managing Director
Subordinate: Cleaner(s)
Main missions
This position will be managing 1 hotel to start with. After a few months, this position will be extended to managing 2 and maximum 3 hotels in the nearby area (within 1 hour driving), adjustable according to the workload capacity.
This role is to oversee the smooth functioning of the accommodation operation, ensuring the satisfaction of both guests and employees. This also includes assisting the restaurant department in demand and providing support to the Managing Director on various ad hoc tasks as needed. The detailed job description includes but not limited to the followings:
Booking Management:
* Advertise hotel rooms on booking platforms including booking.com, Airbnb, Hotels.com, and OASEs self built website;
* Regularly review and adjust the room rates according to the market demand;
* Manage online promotion activities / discounts according to the market demand;
* Maintain a good relationship with guests through online platforms, send check in check out instructions, and answer their ad hoc messages and requests on time;
* When necessary, help guests to solve their issues in person (e.g. poor internet connection, lost keys, other matters).
Room & Services Management:
1. Coordinate and ensure smooth check in and check out;
2. Coordinate and ensure breakfast delivery and quality;
3. Coordinate and ensure other room add on services delivery and quality (if applies);
4. Estimate upcoming workload based on the bookings and plan the cleaning work;
5. Assist in clean the accommodation area and when the cleaning job cannot be done by current available headcount due to too many guests check out on the same day, recruit and coordinate with other temporary cleaners (pay at