Customer care representative

Job Descriptionbr/br/pstrongYour mission /strong /ppDo you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh. /ppstrongKey Responsabilities /strong /pulliServe as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience. /liliProvide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments. /liliActively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner. /liliEnsure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time sensitive or complex situations. /liliAccurately document client interactions and outcomes in internal systems, ensuring proper follow-up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements. /liliUphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times. /li /ulbrQualificationsbr/br/ulliCompleted apprenticeship (Federal certificate of Competence (Fähigkeitszeungnis / Fachausweis/ Berufsmatura) /liliPrevious experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints /liliFluency in English and French depending on your work location. For this position, Italian proficiency is highly recommended (German is a plus). /liliA strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies /liliExcellent communication – verbal and written – skills /liliFamiliarity with office software and phone systems /liliYou are particularly skilled at listening, communicating, showing empathy, and being spersuasive /liliYou have a proactive and “can do” attitude /liliYou like working in a team  /li /ulbr/br/