Overview
As Head Reception at Julius Baer in Switzerland, the role combines high‑level administrative oversight with exceptional five‑stars client service, reflecting the bank’s commitment to discretion, professionalism, and excellence in private banking.
This position demands more than technical hospitality proficiency. It requires a natural presence and refined social grace. A strong sense of natural etiquette and savoir‑être, combined with a classy, composed demeanour and personal wellbeing, is essential to creating a warm yet impeccably polished experience for our clients. As a team head, you will embody these qualities and actively foster them within your team, inspiring others through example and contributing to a culture defined by confidence, care, and consistency.
Leadership & Supervision
* Lead, mentor and manage the daily operations of the Reception teams in Zurich Bahnhofstrasse, Morgartenstrasse and at the locations Lucerne and St. Moritz (approximately 12‑14 employees) to foster collaboration and client service excellence within the team.
* Assign duties, oversee shift schedules as work plans and ensure consistent high‑end service delivery during all operating hours.
* Instil a culture of elegance, composure, and attentive service, promoting personal wellbeing and professional pride among team members.
Client Experience Excellence
* Uphold Julius Baer’s high standards of client service by ensuring seamless welcome experiences aligned with our private banking values (Passion, Care, Excellence).
* Respond promptly and courteously to client inquiries; escalates as necessary to relevant departments.
* Contribute to crafting memorable, human‑centered moments that reflect the uniqueness of the Julius Baer experience.
Operational Cross-Department Coordination
* Liaise closely with administrative staff, facilities management, IT support, and event coordinators to ensure smooth office operations and support requests.
* Manage supplies, equipment maintenance, and presentation of reception areas (e.g., cleanliness, branding materials) to uphold a luxurious standard.
Compliance & Procedures
* Ensure adherence to internal policies, data protection regulations and group-wide operational guidelines.
Your Profile
* Proven strong Leadership to manage and mentor Reception/Admin staff effectively, cultivating a shared ethos of pride, poise, and proactive service.
* Exceptional client service focus: professional, discrete, and courteous with VIP clients and visitors, always demonstrating calm assurance and cultural sensitivity awareness.
* Written and verbal fluency in German & English. Additional languages (French, Italian, Spanish) would be a distinct advantage given our international client base.
* Operational expertise to oversee front desk functions, welcoming protocols, call handling, meeting coordination, and office logistics across multiple sites.
* Discretion & Integrity: High level of trustworthiness when handling sensitive information and engaging with VIP clients and senior executives.
* Ability to maintain professional appearance and composure in high‑pressure situations, keeping calm and efficiently responding to incidents or urgent time‑sensitive requests.
* Excellent organizational skills to coordinate complex schedules, client events support requests, limousine service arrangements and top executive supports tasks seamlessly.
* Ability to interact with peers’ network across Swiss regions, promoting a collaborative culture to share insights, drive change and recognising cultural differences as valuable assets to foster enrichment and organisational growth.
* Technical Proficiency: Familiarity with office administration tools (MS Office), phone systems, client room management software.
* Formal vocational training or diploma in hospitality, business administration, or services management.
* Minimum of 5 years’ experience in a leadership role within a high‑end corporate reception or luxury hospitality environment.
* Candidates with background in five‑star hotels (particularly former Concierges, Guest Relations Managers, or Front Office Leaders) are strongly favoured for their instinctive understanding of anticipatory service and flexible, client‑first approaches.
* Proven track record in team supervision, operational coordination, and delivering premium client service in a comparable demanding setting.
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