Manpower We are recruiting for our client Philip Morris a senior Conversion Manager to support its client in the context of a temporary replacement. This role plays a key part in driving the global IQOS onboarding and conversion program, with a specific focus on improving conversion within 90 days and developing new consumer onboarding approaches, including the creation of a new conversion channel. ¯ Your responsibilities 1. Conversion Program Development - Design the core elements of the conversion program based on consumer insights and data. - Collect and benchmark best-in-class executions from various industries and co-create solutions with markets. - Contribute to the evolution of the global onboarding strategy. 2. Guidelines & Toolboxes - Develop the global conversion toolbox and market guidelines, including omnichannel assets, KPIs and deployment frameworks. - Define requirements in collaboration with IT, CRM, Digital and Legal stakeholders. 3. Stakeholder Management & Global Community Leadership - Act as the global subject-matter expert for conversion for markets, regions and internal stakeholders. - Brief and collaborate with IT, Legal, Creative Studio, senior management and VP-level stakeholders. - Build, coach and develop a global community to facilitate best-practice sharing. 4. Performance Monitoring & Optimization - Monitor program performance, identify opportunities for improvement and propose concrete adjustments. - Manage tight timelines while navigating ambiguity and driving complex projects forward. 5. Market Deployment & Ad Hoc Support - Lead the deployment of the conversion program across markets. - Support the design and implementation of a new conversion channel, including access architecture and experience design. Your profile Education & Experience - Master's degree in Business, Marketing, Economics, Engineering or equivalent (e.g., EHL). - 5 to 10 years of experience in: - Product or service management / lifecycle management. - Global cross-functional program implementation. - CRM and digital product management. - Experience working in international matrix organizations. - PMI certification is a plus. Key competencies & skills - Strong customer focus and service-oriented mindset. - Excellent analytical skills, attention to detail and strategic thinking. - Solid CRM and digital expertise, including digital product management. - Proven ability to lead and manage central and virtual teams. - Strong communication skills, including storytelling and senior-level presentations. - Ability to work collaboratively, negotiate deadlines and build consensus. - Comfortable navigating ambiguity and managing complex, multi-stakeholder projects. - Ability to translate business needs into IT requirements. Soft skills - Autonomous and proactive. - Structured, analytical and pragmatic. - Strong collaborator and relationship builder. - Resilient and adaptable. Languages - Fluency in English required. - Additional languages are an asset. © Apply now Join Manpower's client and contribute to shaping a global consumer conversion program within an innovative, international environment. Branche: Anderes Funktion: Kommunikation/Presse