Technology Commercial Manager – Product, Services & Technology
Location: Customer Solutions Growth Regions (Africa, Middle East, Eurasia, Asia ex. Japan, LATAM)
Division: Customer Solutions Growth Regions Division
Role Definition
Leads a team typically comprised of sales, technical support and application experts to achieve goals to drive increased customer loyalty throughout the designated industry.
What You Will Do
* Deliver business plan, sales and market share targets for the company products in a given industry segment or market.
* Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.
* Ensure customer satisfaction through management of product and commercial issues.
* Lead selling opportunity identification, customer satisfaction improvement and business relationship enhancement.
* Lead customer requirement feedback with the product group for a designated region.
Responsibilities (Supporting Duties)
* Support Field Teams, Dealers & Customer with deep Product and Services expertise.
* Focus Product, Services & Technology development on solving customer problems at the segment and site level.
* Drive proactive Technology Adoption and Product & Services health management leveraging data insights from connected field population.
What You Have (Qualifications)
* Customer Focus: Knowledge of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
* Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations and trendsetters; ability to apply industry knowledge to diverse situations.
* Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to analyze situations and reach productive decisions based on informed judgment.
* Effective Communications: Ability to transmit, receive and interpret information and ideas accurately through appropriate communication behaviors.
* Negotiating: Ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
* Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors and peers.
* Business Development: Ability to explore and develop potential areas of business growth for the organization.
* Value Selling: Ability to provide overall product/service value and differentiate support offerings that address clearly understood customer needs.
Additional Information
* Must be able to travel 50% internationally.
* This position requires on-site presence five days a week.
* A valid Swiss work permit or Swiss or EU‑25/EFTA citizenship is required.
Equal Opportunity Statement
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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