In this role you will:
* Plan and create new product-focused technical content for administrators, end-users, and internal employees by collaborating with Nozomi’s cross‑functional group of subject‑matter experts, including Engineering, Product, Support, and Solution Engineering teams.
* Help drive strategy to develop, write, and maintain technical content, including procedures, conceptual prose, reference material, tables, and images.
* Maintain and revise documents mirroring the evolution of Nozomi’s products – Vantage, CMC, and Guardian.
* Partner closely with subject matter experts to ensure that the product documentation is intuitive, simple to maintain, and of the highest quality.
* Engage with Nozomi Support and customers to understand the Nozomi product experience. Advocate for users by providing UX and feature design input and feedback.
Requirements:
* Proven professional experience in technical publications as a primary contributor creating product documentation for enterprise software solutions.
* Familiarity with Oxygen XML Author, Dita XML, and Git.
* Working knowledge of topic‑based authoring, multi‑channel publishing and responsive web content.
* Proven track record of delivering high‑quality technical content within deadlines and with minimal editorial support.
* Demonstrable experience of using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making.
* Ability to build rapport with stakeholders across Product, Engineering, Support, and Solutions Engineering teams.
* Exemplary communication skills (both spoken and written) and interpersonal skills that facilitate information‑gathering tasks.
* Fluency in written and spoken English.
* Ability to create consensus among differing perspectives.
* Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs.
Nice to have
* Experience in the field of OT/IoT/IT cybersecurity.
* Experience with issue‑tracking software such as YouTrack, Jira, or similar.
* Bachelor’s degree, or its equivalent, in a related field such as Computer Engineering, Computer Science, English, or Literature.
Our Global Benefits
* Health & Wellness
* Financial
* Work‑Life Balance
* Unparalleled Flexible Time‑Off
Need to know information
Successful candidates will be subjected to background verification checks.
#J-18808-Ljbffr