PpReq ID: br/Competitive salary | on site in Rotkreuz/Lucerne-Zug area, Switzerland /p pNTT DATA invites you to join our team in Rotkreuz as an IT Support Analyst (f/m/d) onsite. We value integrity, commitment and growth, and we provide professional and personal development opportunities. /p h3Overview /h3 pIT Support Analysts deliver exceptional field service support to clients, troubleshoot and configure Windows and iOS devices, and manage IT equipment installations. The role requires strong communication, documentation, and physical handling of computer hardware. /p h3Roles Responsibilities /h3 ul liProvide desktop and laptop support for Windows and Mac systems /li liAssist users in resolving IT problems using hardware and software tools /li liSupport, install, and maintain local area networks, operating systems, software, and related IT peripherals /li liInstall and support hardware and software components for user groups, perform preventive maintenance, and test equipment /li liEvaluate system configuration to ensure efficient use of resources /li liDeliver a positive customer experience when interacting with users /li liUse ServiceNow ticketing system daily to triage tickets, escalations, and issues /li /ul h3Technical Skills /h3 ul liProficiency with Windows 7, 10, 11, macOS, Active Directory, iOS, Android, Microsoft Office, Office 365 /li liExperience troubleshooting, installing, and upgrading in Windows 7/10 enterprise; Mac OS X a plus /li liNew system deployment (image, software install, data migration) /li liResolve hardware driver conflicts, user profile corruption, OS errors (macOS, Windows) /li liSymantec, SCCM, bitlocker encryption troubleshooting /li liLocal and networked printer configuration /li liSoftware installation support /li liConference and meeting support, including client-approved meeting software /li liRemote access support /li liMobile device configuration and deployment (iOS/Android) /li liKnowledge Base article management (proofreading, revision, accountability) /li liProcess security requests for malware and vulnerability investigations /li liOther IT service desk tasks as required by client scope /li liFluent German and English; main working language German /li /ul h3Education and Experience /h3 ul liAssociate’s Degree or technical institute diploma/certificate in Computer Science, Information Systems, or related field (or equivalent work experience) /li liWorking knowledge of basic hardware and software diagnostics /li liIdeally 1 to 3 years of IT support experience /li /ul h3Work Hours Location /h3 pMonday to Friday daytime hours at client site in Rotkreuz, Switzerland. /p h3Benefits /h3 pComprehensive, locally competitive benefits package focused on employee health and wellbeing. /p pNTT DATA is a leading global technology services company committed to innovation and transformation. For more information visit us.nttdata.com. /p /p #J-18808-Ljbffr