Overview & Responsibilities
Technical Service Engineer serves as the primary technical point of contact for assigned product lines, bridging the gap between Elliott’s global business units and our external customers. You will provide expert analysis on installation, operation, maintenance, and product improvements, translating complex field data into actionable solutions and coherent technical reports.
Core Responsibilities
Technical Problem Solving: Develop sound solutions to complex field issues and conduct comprehensive engineering studies to optimize machinery performance.
Root Cause Analysis: Lead and participate in Root Cause Failure Analysis (RCFA) to identify equipment vulnerabilities and implement corrective actions.
Field Support: Provide high-level technical oversight for new apparatus installations, global service projects, and major overhauls.
Warranty Management: Execute product and service warranties by investigating claims and balancing customer satisfaction with internal financial objectives.
Cross-Functional Collaboration: Act as a liaison between Sodegaura and Jeannette engineering teams to influence product design, manufacturing, and repair standards.
Technical Documentation: Author Service Engineering Bulletins and Technical Service Letters; develop and deliver technical training for internal teams and customers.
Site Engagement: Travel to installation sites to troubleshoot equipment in real‑world environments and present findings to stakeholders.
Background & Experience
Education: Bachelor’s degree in Mechanical, Industrial, or Process Engineering from an accredited program.
Experience: Minimum of 8 years of professional engineering experience, specifically within rotating machinery or heavy industrial equipment.
Technical Proficiency: Strong mechanical aptitude with the ability to interpret complex drawings, product transmittals, and technical manuals.
Foundational understanding of control theory and electrical components.
Soft Skills: Demonstrated leadership and customer service excellence; the ability to gain "buy‑in" from stakeholders when presenting technical solutions.
Nature of the Work
Elliott’s equipment is highly customized; rarely are two machines—or two customer applications—identical. You should thrive in an environment defined by:
Autonomy: Handling standard procedures independently while collaborating with senior staff on unprecedented technical challenges.
Adaptability: Responding to new or unfamiliar mechanical situations as a common occurrence.
Global Communication: Frequent interaction with Sales, Project Management, Metallurgy, and Quality Assurance teams across international sites (Jeannette, PA and Sodegaura, Japan).
Travel & Work Conditions
Frequency: 25% – 50% travel depending on the assigned area of responsibility.
Duration: Assignments vary from a few days to several weeks based on the complexity of the project.
Base Location & Work Schedule
This is a full time permanent hybrid position based out of our office in Lachen, Switzerland.
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