Key Role in our Customer-Centric Team
As a Floor Team Lead, you will be responsible for creating exceptional customer experiences in our retail environment.
You will lead a team of sales associates and ensure that customers feel welcome and valued throughout their shopping journey.
Your goal is to increase customer satisfaction and loyalty by providing excellent service, personalized product recommendations, and ensuring a seamless shopping experience.
In this role, you will be part of a dynamic team that works together to drive sales growth, achieve business objectives, and foster a positive work culture.
We are looking for a results-driven professional with excellent leadership skills, a passion for customer service, and a strong understanding of the retail industry.
Requirements
* Leadership Skills: Proven ability to motivate and inspire teams to achieve high performance standards.
* Customer Service: Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences.
* Retail Industry Knowledge: Strong understanding of the retail industry, including trends, best practices, and customer behavior.
* Team Management: Ability to manage and develop a team of sales associates, including coaching, mentoring, and performance management.
* Problem-Solving: Effective problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions.
Benefits
* Competitive Salary: A market-competitive salary package that reflects your value to the organization.
* Bonus Scheme: Eligibility for a bonus scheme that rewards high performers and recognizes individual contributions to the business.
* Training and Development: Opportunities for training and development, including workshops, conferences, and online courses, to enhance your skills and knowledge.
* Recognition and Rewards: Recognition and rewards for outstanding performance, including employee of the month/quarter/year awards.
About Us
We are a leading retailer committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.
We offer a dynamic and supportive work environment that fosters collaboration, creativity, and continuous learning.
Our values include a passion for customer service, a commitment to excellence, and a desire to make a positive impact on our community.
How to Apply
If you are a motivated and results-driven professional with a passion for customer service and leadership, we encourage you to apply for this exciting opportunity.
Please submit your application, including your resume and a cover letter, to our online portal.
We look forward to hearing from you and welcoming you to our team!