Job description
The store manager optimises, within the framework of the predetermined goals of the brand, the quantitative and qualitative results of his store.
Team leadership
* Recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
* Integrating and training new employees
* Passing the passion for the brand on to the team, to constantly evolve customer service
* Accompany and foster co-workers, to ensure they continue the acquisition of new skills and they're employment during sales (selling skills, products, visual merchandising)
* Organisation and execution of meetings in collaboration with the assistant store manager
* Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG's,
* Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
* Take on a neutral role/referee in case of occurring conflicts
* Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.
Sales management: boost sales
* Ensuring and controlling the co-worker's contribution during sales
* Determination of goals
* Boost the KPI
* Determining of daily priorities and challenges, zoning, etc.
* Dynamization of the team
* Serving as an idol in terms of service and customer care
* Knowledge of different collections and products (tendencies, style, material, etc.)
* Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of customer care, speed of cashing in, role reversal within the team)
* Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc)
* Staying vigilant concerning eventual theft, so it can be prevented.
Setting the scene for the brand (image, product, merchandising)
* Steadily monitoring to ensure a safe, tidy, and clean store
* Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)
* Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store)
* Educating the co-workers on the topic of visual merchandising
Leading the store
* Plan and schedule work schedules of the team, by considering the current and future needs of co-workers
* Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)
* Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc)
* Analyse results based on collections and indicators, so a plan can be executed
Store organisation
* Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process
* Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)
* Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)
* Deliver propositions, to ensure that the stock is adapted according to operating volume and capacity of wares
* Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock
* Organise, prepare and execution of the inventory; define an action plan, to better the results
* Guarantee the security of the goods as well as people (customers and employees), respecting the hygiene regulations
Profile
We are looking for a Store Manager who can:
* Lead a team
* Boost sales
* Sets the brand into scene
* Secures the organisation and leadership of the store
He or she should commit to:
* Foster the brand by means of his behaviour
* Respect the work tools and work environment
* Guaranteeing the safety of the wares and people
* Foster the interpersonal relationships (good communication)
* Adapt the work plans and absences, to secure a smooth customer service
* Apply and develop intentions of the company in relation to all expenses
Professional requirements
* Education as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantage
* Experience in sales and leadership of a store and its sales staff, or as assistant store manager
* Customer oriented and customer friendly
* Takes on initiative
* Experience in PR and marketing activities
* Being proficient in sales strategy
* Numbers oriented
* Commitment
* Representing the brand Swatch
Languages
* Very good knowledge of German/French/English depending on the POS, very good any other languages are clearly considered an asset