Description
Business Process Analyst
Examples of Duties
Oversees business process and workflow analysis by completing and managing process improvement activities within a function that will have a significant impact on cost, service, and forecast accuracy. Manages the scope of improvements and resource requirements. Escalates issues regarding service and timelines. Creates performance metrics for programs. Facilitates communication across many functional groups to ensure collaboration and efficiency. Supports and advises on standardization and streamlining of processes wherever possible and appropriate in line with best management practices to ensure accuracy and completeness of the process and procedural and technical documentation. Assists in the roll‑out of key business initiatives by meeting with stakeholders as well as reviewing and documenting business and functional requirements. Also manages the periodic review of planning parameters to balance customer service, product, employee, and financial objectives. Identifies issues/inconsistencies that impact the quality and integrity of services delivered, makes recommendations to correct issues, and manages the solutions to the issues. Ensures that all business and service requirements are fully defined and measured. Collaborates with managers/supervisors on internal measurements of performance. Facilitates ongoing performance review meetings with management teams to review metrics in regard to success. Creates and/or revises processes and associated documentation including process flows/modeling, procedural guides, SIPOC models, RACIs, schematics, templates, diagrams, and charts. Assists in preparation for system deployments including pre‑requisite process and policy changes, change management, data preparation, and user training. Continuously reviews forecasts to understand how trends and/or projections will affect future business needs. Recommends new policies and/or policy changes as needed to maintain clear expectations amongst stakeholders. Collects and analyzes data to identify root cause of problems. Delivers presentations and training courses including measurement, analysis, improvement, and control. Performs cost and benefit analyses. Assists business office personnel and program/financial managers with the review and evaluation of end‑to‑end business processes/systems and in the development of associated process improvement recommendations. Develops ad‑hoc reports and analyses in response to business unit requests. Performs other job‑related duties as required.
Minimum Qualifications
Bachelor’s Degree in Business specializing in Operations Management, Business Administration, Quantitative Analysis, Finance, or Business‑related field from an accredited four‑year college or university required. Three years of full‑time paid experience in one or more of the following: Business analytics (use of data, statistical and quantitative analysis, explanatory and predictive modeling, and fact‑based management to drive decision making and analytical problem solving), business, requirements analysis and solution design, and business process analysis and redesign. As part of the three years, must have documented experience with project management methodologies, process improvement tools, such as Lean Six Sigma, or statistics as well as experience in the implementation of business process mapping and charting software and documentation management process as well as business requirements definition and management in support of IT initiatives. (Substitution: One year of any equivalent combination of education, training and experience may substitute for each year of college education lacking.) Valid State of Ohio Driver’s License required. Experience utilizing an enterprise reporting tool, such as Business Objects or Cognos, to extract and analyze data from corporate information systems is preferred.
Supplemental Information
Role
Bridge the gap between the Division of Streets’ business needs and our technology solutions. This role primarily focuses on leveraging data and technology to improve street services, enhance operational efficiency, and support data‑driven decision‑making. The analyst will serve as the primary liaison for technology‑related projects, from initial concept through to implementation and continuous improvement.
Responsibilities
* Vendor and Technology Management: Act as the primary point of contact for external technology vendors. Research, evaluate, and recommend new software, hardware, and services that can enhance division operations. Manage the implementation lifecycle of new technologies, with Commissioners assistance, possible contract negotiation, setup, training, and ongoing technical support.
* Data Analysis & Reporting: Use data from the Cityworks system and other sources to generate reports, dashboards, and key performance indicators (KPIs). Analyze trends, identify patterns, and provide actionable insights to management regarding operational performance, resource allocation, and service delivery.
* Business Process Improvement: Proactively identify inefficiencies in current workflows and propose technology‑based solutions to improve service delivery. Create scenarios and best‑practice guides based on data analysis to optimize processes and resource use.
* System Administration & Data Integrity: Serve as the division’s subject matter expert for key systems, including Cityworks. Ensure the accuracy, integrity, and security of all data within the system. Develop and maintain documentation for system procedures and best practices.
This analyst will directly support the division’s strategic goals by leveraging technology and data to:
* Improve service delivery for our residents and the public.
* Enhance public safety through data‑driven operational improvements.
* Use our resources wisely including staff, equipment, and budget to get the most out of every dollar.
The City’s guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.
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