Tangem is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC.
Tangem started with the idea of bringing digital assets to the masses using a unique combination of a smartcard-based hardware wallet and mobile applications. Company owns and promotes the technology of hardware cold-wallet for digital assets with secure and simple UX in 220 countries today. Our customers enjoy setup time within 1 minute with the ultimate security level for digital assets on their wallet. Tangem solutions offer multi-support of a growing number of thousands of tokens by a single wallet. SBI Crypto Investment Ltd., the digital asset venture investment company wholly owned by SBI Holdings Inc., has invested $15 million into Tangem in 2019 for mass adoption of blockchain technology.
Key Responsibilities:
Community Engagement: Be the voice of Tangem—actively reply to user comments and discussions on X (Twitter), Reddit, and YouTube from official brand accounts. This includes both our own posts and relevant external threads.
Moderation Management: manage a reliable global moderator team to support 24/7 coverage of Tangem’s Telegram and Discord channels.
Community Building: Grow Tangem’s online communities by fostering a positive, inclusive, and crypto-savvy environment.
Interactive Campaigns: Plan and execute creative initiatives like AMAs, giveaways, and challenges that drive community participation and excitement.
Support & Advocacy: Monitor conversations to address questions, concerns, and product-related inquiries—escalating important feedback to internal teams.
Cross-Functional Collaboration: Work closely with content, support, and product teams to ensure a consistent and engaging community experience across all touchpoints.
Requirements:
Proven experience managing online communities in crypto, fintech, or tech-related industries
Hands-on experience moderating and engaging users on platforms like X (Twitter), Reddit, YouTube, Telegram, and Discord
Experience leading or coordinating a remote moderator team (ideally across multiple time zones)
Strong understanding of community dynamics, online culture, and best practices for fostering positive engagement
Demonstrated ability to plan and run community campaigns (e.g. AMAs, giveaways, challenges )
Excellent written communication skills in English
Ability to identify and escalate product feedback, technical issues, or reputational risks appropriately
Comfortable working cross-functionally with marketing, support, and product teams
Proactive, organized, and capable of working independently in a remote-first environment
Conditions:
Stability, development, participation in the future unicorn's growth;
Remote work from anywhere in the world, with a schedule aligned with GMT+3;
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