Below is a refined version of the job description, with improved formatting and clarity:
Job Description
Responsibilities
* Serve as the first point of contact for customers in the Customer Service department to recognize and resolve issues.
* Provide independent support via the customer service hotline and email for all pre- and post-sales inquiries.
* Track tickets and manage workflow of tasks in the CRM system.
* Analyze tickets before and after implementation based on service reports.
* Process and resolve technically complex customer complaints worldwide and interculturally.
* Compile solution documents from various sources into a knowledge database.
* Collaborate closely with all SKAN departments, subsidiaries, and third parties.
* Represent Customer Service at FAT, trade fairs, and other events.
* Possess solid full-time professional experience in technical and customer service.
* Have profound practical knowledge in the organization, maintenance, and repair of machines and systems.
* Work in GMP-regulated environments.
* Maintain very good knowledge of German and English.
Soft Skills
* Customer and solution-oriented thinking.
* Stress resistance and a professional approach to complaint management.
* Willingness and curiosity to learn about new technologies.
We Offer
* An open and collegial corporate culture.
* Room for ideas and initiatives.
* Participation in sports and leisure activities.
* Support through further training, especially at our SKAN Academy.
* Intensive and job-oriented induction training.
* Short decision-making processes and flat hierarchies.
* 5 weeks of holiday plus additional days off.
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