Responsibilities
* Provide 1st and 2nd level support via ticketing system, phone, remote, onsite.
* Manage Identity and Access Management (IAM): user lifecycle management, group and permissions administration, license assignment (Active Directory, Microsoft 365).
* Maintain and manage workplace infrastructure (hardware and software lifecycle).
* Support and troubleshoot production IT systems, including industrial PCs and connected devices.
* Analyse and resolve network issues (LAN, TCP/IP, DHCP, DNS, Wi‑Fi).
* Ensure proper ticket handling, documentation, and contribute to process improvements.
Qualifications
* Several years of experience in IT support / IT operations.
* Strong knowledge of Microsoft environments (Active Directory, Microsoft 365, Intune, MECM/SCCM, SOTI).
* Good understanding of Windows client/server environments and network troubleshooting.
* Experience with end‑user hardware (PCs, laptops, mobile devices, industrial devices).
* Structured, reliable, and service‑oriented working style.
* Strong problem‑solving and communication skills.
* Fluent in English.
* German (min. B2) required for local user support.
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