Senior Application Manager & Domain Expert – Building Management & Time Tracking Systems
Location: Switzerland
Experience Level: 10–12 years
Employment Type: Employee or contractor
Role Summary
We are looking for a highly experienced Senior Application Manager & domain expert to oversee and enhance our portfolio of Building Management (REFS), Time Tracking, and P&O applications within a GxP/GMP‑regulated global enterprise.
In this senior role, you will ensure end‑to‑end system stability, regulatory compliance, seamless integrations with HR, payroll, and physical security ecosystems, and high‑quality operational support.
Key Responsibilities
Application Lifecycle & Operations
* Manage the full application lifecycle including upgrades, migrations, patches, and security remediation.
* Ensure 24x5 operational support through ServiceNow, including queue management, ticket resolution, and root‑cause analysis.
* Proactively monitor application performance using Splunk and AppDynamics.
Time Tracking Systems
* Support and maintain Dormakaba B-COMM integrated with SAP HR PDC, Workday, Workforce Software, and payroll systems.
* Configure and support Dormakaba time terminals, including multi‑RFID badge technologies (HID, KABA, NFC/BLE).
Integrations & Architecture
* Design and manage integrations across HR, payroll, physical security, and facility management systems.
* Support n‑tier distributed architectures and ensure proper interface design and monitoring.
* Oversee master data synchronization, automated data feeds, and de‑provisioning processes.
Infrastructure & Automation
* Administer Windows/application servers and automate troubleshooting using PowerShell scripting.
* Collaborate with network, database, OS, and security teams to resolve complex issues.
Compliance & Governance
* Maintain continuous GxP/GMP compliance, validation states, documentation, and audit readiness.
* Ensure alignment with internal quality, cybersecurity, and operational risk standards.
Physical Security & Safety Systems Support
* Provide support for enterprise physical security systems such as:
* Honeywell Pro-Watch
* MaxPro VMS
* Everbridge
* Work with IoT/OT edge devices including door controllers, turnstiles, intrusion alarms, and badge readers.
Vendor & Stakeholder Coordination
* Act as a technical liaison for key vendors including Honeywell, Dormakaba, Everbridge, Pavion/Structure Works.
* Coordinate multi‑tier troubleshooting between internal & external teams.
Required Skills
* Strong background in enterprise application support and complex integrations.
* Expertise in Time & Attendance systems, HR interfaces, and Physical Security technologies.
* Deep understanding of networking, security fundamentals, and Privileged Access Management (PAM).
* Hands‑on experience in regulated pharma/GxP environments.
* Proven capability to operate in global, distributed enterprise settings.
Cross‑Functional Competencies
* Excellent stakeholder management, vendor coordination, and communication skills.
* Strong analytical mindset with proven ability to diagnose issues across OS, databases, networks, and security layers.
* Capable of managing sensitive data and ensuring compliance with corporate security policies.
* Fully trained and compliant as a knowledge worker, with proficiency across enterprise tools such as:
* ServiceNow, NGM dashboards, HP ALM, CoreDox, PAM, APS platforms.
What We Offer – Switzerland
* 25 days paid vacation per year
* Health Insurance Allowance
* Annual Performance Bonus
* A collaborative, international work culture with ongoing growth & learning opportunities
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