Title: System Engineer
Job ID: 20663
Location:
ST Engineering Hub, SG
Description
About ST Engineering
ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Line of Business – Cloud and Data Centre Solutions
ST Engineering Cloud and Data Centre Solutions Pte Ltd provide all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.
Together, We Can Make A Significant Impact
Responsibilities
As a member of the respondents, you will be part of the team responsible for operational support of Authority's Data Centres (DCs) and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standards. This includes:
Facilitating, monitoring and resolving any IT Infra (Hardware) service request/fault.
Conducting regular audit check to ensure vendor/user comply to Authority's DC policies/processes.
Ensuring smooth DC operation such as coordinating with Facility Management (FM) for any M&E matters.
You will be working closely with all levels of IT Infra support team and is expected to operate, excel, maintain and monitor operating systems of the Data Centres (DCs) whenever and whatever support service for the enterprise system.
Be Part of Our Success
Data Centre Operation Management
Work with user (with/without vendor support) for any escorting/installation/decommission/replacement of IT Infra equipment hosted inside the Data Centre, ensuring compliance to Authority policies/processes and update relevant inventories accordingly.
Carry out periodic checks inside Data Centre, looking out for any:
Unreported IT Infra hardware fault
Environmental issue to be addressed (e.g.: Faulty lighting, item obstructing airflow)
Abnormality status of facility system (e.g.: Air-con) and report it to Facility Management (FM)
Non-compliance
Collect power utilization statistic (if required)
Manage, procure and support provision of Data Centre equipment/systems, peripherals, spares, user documentations and technical manuals.
Utilise alerting and reporting systems/tools to monitor Data Centre operation and relevant M&E related equipment status (If deemed required by the Authority).
Work with Asset Management (AM) to perform asset tagging for IT infra equipment.
Technical Support and Problem Resolution
Response to Data Centre related faults and alerts, for:
IT-related: Identify problems in Data Centre equipment/system and/or software using appropriate tools. Diagnose fault and log ticket as required as Level 1 support (e.g. faulty hard disk replacement) and ensure fault being rectified.
M&E-related: Work with Facility Management (FM) to diagnose and coordinate on the repair of any M&E issue that might interrupt the Data Centre operation and update timely to the Data Centre Manager.
Investigate Data Centre related issues based on the Authority and/or user's feedback.
Formulate action plans to resolve problem. Implement action plan and test the system.
Record the problem and its solution for future reference.
Escalate any issue to the Authority and/or relevant stakeholders.
For DC M&E maintenance work, to coordinate with FM for:
Planned event (e.g.: Annual HT/LT servicing, Quarterly Standby Generator load test) or
Unplanned (e.g.: Ah-hoc repair)
Inventory and Documentation
Maintain and update hardware inventory which describes each piece of Data Centre hardware and equipment owned by the organisation.
Perform annual stocktake of hardware inventory, or as when required by the Authority.
Qualities We Value
Basic understanding of Network knowledge and components
Experience in administrating Linux (Redhat) and Windows Server OS
Experience in managing virtualization technologies like VMware server/ESXi
Relevant DC-related professional certifications, such as EPI Certified Data Centre Professional (CDCP) or Data Centre Certified Associate (DCCA) is a plus.
Our Commitment That Goes Beyond the Norm
An environment where you will be working on cutting-edge technologies and architectures.
Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
Meaningful work and projects that make a difference in people's lives.
A fun, passionate and collaborative workplace.
Competitive remuneration and comprehensive benefits.