PpOur client is a leading international organization operating within a fast‑paced, business‑critical environment where technology availability and user experience are key success factors. To strengthen its End User Computing (EUC) team, the company is seeking a highly skilled Senior Desktop Support Engineer to provide premium user support, maintain workplace technologies, and contribute to continuous improvement and automation initiatives. /p h3Key Responsibilities /h3 h3End User Support /h3 ul liProvide day‑to‑day desktop support for users located in Geneva and remote offices. /li liTroubleshoot and resolve hardware, software, networking, mobility, and telephony issues. /li liInstall, configure, maintain, and support Windows and macOS workstations. /li liSupport Microsoft 365 applications and business‑critical enterprise applications. /li liManage and maintain end‑user devices including laptops, desktops, mobile phones, printers, scanners, and peripherals. /li /ul h3Onboarding and User Lifecycle Management /h3 ul liPrepare and onboard new employees, including: ul liUser account creation /li liWorkstation and laptop provisioning /li liApplication deployment /li liTelephony and communication setup /li liNetwork connectivity configuration /li /ul /li liSupport employee moves, changes, and offboarding activities. /li liDeploy and maintain devices using SCCM, Intune, and other endpoint management solutions. /li liAdminister and support: ul liActive Directory /li liMicrosoft Entra ID (Azure AD) /li liGroup Policies (GPO) /li liExchange /li liMicrosoft Endpoint Management solutions /li /ul /li liEnsure compliance with corporate standards and security requirements. /li /ul h3Trading and Market Data Support /h3 ul liSupport trading floor and market data applications. /li liEnsure the availability and performance of critical business applications used by front‑office teams. /li liLiaise with vendors, infrastructure teams, and business stakeholders to resolve complex incidents and service requests. /li /ul h3Collaboration, AV and Virtual Environments /h3 ul liSupport collaboration and communication platforms, including Microsoft Teams. /li liMaintain audio‑visual and video conferencing technologies in meeting rooms. /li liSupport virtual desktop environments including Citrix, VMware VDI, and Azure Virtual Desktop. /li /ul h3Continuous Improvement and Automation /h3 ul liAnalyze recurring incidents and identify opportunities for service improvements. /li liDesign, develop, and maintain internal tools to improve operational efficiency and user support capabilities. /li liContribute to automation initiatives using PowerShell and other technologies. /li liProduce and maintain technical documentation, operational procedures, and knowledge base articles. /li /ul h3Operational Support /h3 ul liParticipate in on‑call and shift rotation schedules. /li liProvide support outside standard business hours when required to support critical business operations. /li /ul h3Profil /h3 h3Required Experience /h3 ul liMinimum 5 years of experience in a Senior Desktop Support Engineer, End User Computing Engineer, or similar role. /li liExperience working in demanding, high‑availability environments where rapid response and excellent customer service are essential. /li liExperience supporting executive users and business‑critical teams is highly desirable. /li /ul h3Technical Skills /h3 h3Microsoft Ecosystem /h3 pStrong hands‑on experience with: /p ul liWindows 10 / Windows 11 /li liMicrosoft 365 /li liActive Directory /li liExchange /li liSCCM /li liGroup Policy Management /li /ul h3Networking /h3 pGood understanding of: /p ul liLAN/WAN connectivity /li liWi‑Fi technologies /li liStructured cabling and patching /li /ul h3Unified Communications /h3 pExperience supporting: /p ul liEnterprise telephony solutions /li /ul h3Audio‑Visual Technologies /h3 pExperience with: /p ul liMeeting room technologies /li liMicrosoft Teams Rooms /li liLogitech or similar collaboration hardware /li /ul h3Virtualization and Cloud /h3 pGood knowledge of: /p ul liCitrix /li liVMware VDI /li liAWS /li /ul h3Scripting and Automation /h3 ul liPowerShell scripting experience preferred. /li liExperience developing automation solutions and operational tooling is a strong advantage. /li liGood knowledge of macOS administration and support /li /ul h3Education /h3 ul liBachelor's degree in Computer Science, Information Technology, Computer Engineering, or equivalent qualification. /li liRelevant Microsoft or endpoint management certifications are advantageous. /li /ul h3Languages /h3 ul liEnglish: Fluent (written and spoken) /li liFrench: Professional working proficiency is an advantage /li /ul /p #J-18808-Ljbffr