Overview
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As the Strategic Business Partner for Pharma, you will be embedded from the Global Digital Hub (GDH) into the LAB leadership, serving as the LAB\'s unified face towards the entire Pharma network. Digital Content & Services Lab (the LAB) is the go to place for content production, campaign execution and digital services. It was created to answer the need from affiliate and global teams to deliver high quality content continuously - at scale and speed - while enabling increased cost efficiencies.
Reporting to the Head of the Global Digital Hub, you will ensure that Pharma stakeholders across commercial, medical, and affiliate teams have a single point of contact—translating their needs into the GDH\'s delivery engine while driving end-to-end excellence in content and campaign execution.
Operating as part of the LAB leadership, you will drive the engagement model for Pharma stakeholders globally, ensuring that the LAB\'s evolving offerings meet current and future commercial and medical needs. You will coordinate service performance, collaborate with external delivery partners, and liaise with finance stakeholders to ensure accurate data and reporting while working closely with chapter leads to ensure the optimal delivery of respective services.
The Opportunity
To excel in this role, you will lead the bridge between strategy and execution through the following responsibilities:
* Primary Interface: Serve as the main link between the Global Digital Hub and the Pharma network, aligning global/regional expectations and integrating business needs into delivery models
* Service Translation: Convert complex business requirements from commercial and medical teams into actionable service solutions delivered via the LAB
* Functional Leadership: Guide Service Delivery Leads on priorities and quality, while collaborating with managers on performance and talent growth
* Operational Oversight: Coordinate with external partners for quality execution and support finance activities, including tracking delivery data and cost tables
* Strategic Contribution: Shape the evolution of LAB offerings and product direction to ensure alignment with enterprise priorities and digital content ambitions
* Stakeholder Excellence: Maintain transparent communication and reporting to build credibility across global, regional, and affiliate teams
* Continuous Innovation: Foster a culture of improvement by integrating feedback and emerging technologies, such as AI, into daily operations
Who You Are
We are looking for a strategic professional who thrives in complex, digital-first environments and possesses the following qualifications:
* Experienced Leader: 10+ years in service delivery, digital operations, or business partnering, ideally within life sciences
* Experience in client facing roles within a consulting firm is a plus
* Experience supporting or working in a shared services environment is a plus
* Education: Bachelor’s or Master’s in Business, Digital, Life Sciences, or a related field
* Technical Acumen: Familiarity with digital content platforms, marketing technology, and a solid understanding of AI adoption within pharma business processes
* Stakeholder Expert: Proven track record of engaging global stakeholders and coordinating external partner relationships through strong interpersonal skills
* Results-Oriented: Ability to navigate ambiguity, drive governance, and connect digital operations to tangible business outcomes
Ready for the next step? We look forward to hearing from you. Apply now to discover this exciting opportunity!
Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Basel. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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