PpWe are seeking an experienced IT Support professional with 5–6 years of hands‑on experience in providing end‑user support, troubleshooting hardware and software issues, and maintaining IT and network infrastructure. The role requires strong technical knowledge, excellent problem‑solving skills, and the ability to work independently while supporting business operations in a secure and compliant manner. /ph3Key Responsibilities /h3ulliProvide bLevel 2 technical support /b for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals. /liliTroubleshoot and resolve issues related to bWindows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive) /b. /liliManage buser accounts and access /b in Active Directory (on‑prem) and Azure AD (Entra ID), including onboarding and offboarding. /liliInstall, configure, and maintain hardware and software according to company standards. /liliMonitor and respond to incidents and service requests using an ITSM tool (ServiceNow). /liliPerform root cause analysis and elevate complex issues to Level 3 teams when required. /liliSupport network connectivity issues (LAN/WAN/Wi‑Fi, VPN, firewall troubleshooting). /liliEnsure compliance with IT security policies, data protection, and audit requirements. /liliMaintain documentation for procedures, configurations, and troubleshooting guides. /liliAssist in IT projects such as system upgrades, migrations, and rollout of new tools. /liliProvide user training and guidance on best practices and security awareness. /li /ulh3Required Skills Experience /h3ulli5–6 years of experience in IT Support / Desktop Support / End User Computing role. /liliStrong knowledge of: /li /ulpWindows 10/11, basic Linux/macOS (optional), /ppMicrosoft 365 (Outlook, Teams, SharePoint, OneDrive), /ppMicrosoft Active Directory and Azure AD (Entra ID), /ppBasic networking concepts (DNS, DHCP, TCP/IP, VPN) /pulliExperience with endpoint management tools (Intune or similar). /liliFamiliarity with ITSM tools and ticketing processes (ITIL framework or similar). /liliStrong troubleshooting skills. /liliAbility to work independently and handle multiple priorities. /liliStrong verbal and written communication skills in English and German /li /ulh3Preferred Qualifications /h3ulliBachelor’s degree in IT, Computer Science, or related field (or equivalent experience). /liliIT certifications such as: /li /ulpMicrosoft certifications, ITIL Foundation CompTIA A+, Network+ /p /p #J-18808-Ljbffr