Start date: asap
Latest Start date: 01.05.2026
End date: 6-months contract (with the chance for extension)
Workload: 60%
Contract Type: Contracting
Location: Basel
Your tasks:
* Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals
* Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive)
* Manage user accounts and access in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding
* Install, configure, and maintain hardware and software according to company standards
* Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow)
* Perform root cause analysis and elevate complex issues to Level 3 teams when required
* Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting)
* Ensure compliance with IT security policies, data protection, and audit requirements
* Maintain documentation for procedures, configurations, and troubleshooting guides
* Assist in IT projects such as system upgrades, migrations, and rollout of new tools
* Provide user training and guidance on best practices and security awareness
Your Profile:
* 5–6 years of experience in IT Support / Desktop Support / End User Computing role
* Windows 10/11, basic Linux/macOS (optional)
* Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
* Microsoft Active Directory and Azure AD (Entra ID)
* Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
* Experience with endpoint management tools (Intune or similar)
* Familiarity with ITSM tools and ticketing processes (ITIL framework or similar)
* Strong troubleshooting skills
* Ability to work independently and handle multiple priorities
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