Direct message the job poster from Coopers Group AG
For our client, a leading company in the pharma industry, we are currently looking for a Junior Desktop Analyst.
General Information:
Start Date: ASAP
End Date: 31.12.2025
Home office: No
Location: Basel
Background:
We are looking for a junior candidate who either has e.g. 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 year of technical support or similar. We are looking for someone with ServiceNow experience and Gsuite Applications.
Your Tasks:
* Acting as a digital enabler for our business colleagues & functions
* Create, resolve and close incidents/service requests within allocated timelines
* Support IT hardware lifecycle management processes
* Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.
* Support all standard workplace infrastructure, global/local projects and deployments.
* Ensure that knowledge base articles are created and maintained.
* Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Roche employee experience.
* Proactively addressing and following through process-improvement ideas
Your Profile:
* 0-2 years of experience in a desktop support or similar IT role
* Innovative and proactive problem solver highly accountable, result-oriented mindset
* Good interpersonal communication skills pairing with empathy
* Consultancy skills on digital workplace tools and solutions
* Enterprise Application, deployments, consulting and adoption
* Passionate and knowledgeable about the digital workplace
* Desire to learn
* Basic understanding of Windows and Mac OS environments, desktop hardware, software applications, and networking fundamentals
* German and English fluent and B2 writing skills
Nice to Have:
* Basic understanding of ITIL practices and frameworks.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Information Technology
Industries
* Pharmaceutical Manufacturing
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