About Our Client
Our client is a global leader in its industry, operating in a dynamic and fast-paced environment. The Geneva office hosts senior executives and requires top-tier IT service delivery.
Job Description
* Deliver high-quality Level 1 and Level 2 support for hardware and software issues.
* Manage incidents, problems, and requests in compliance with ITIL standards and SLAs.
* Troubleshoot and restore technical services and equipment promptly.
* Provide technical advice and guidance to end-users, including senior executives.
* Promote awareness of IT tools and services through initiatives like "Making Life Easy" roadshows.
* Support IT projects requiring on-site involvement (approx. 10 per year).
* Coordinate with third-party suppliers to ensure compliance and service improvement.
* Oversee the lifecycle of IT assets, from procurement to disposal.
* Log, assign, and elevate tickets using the interaction and incident system.
* Act as a key interface with backline support teams to prevent and resolve issues.
The Successful Applicant
* Strong knowledge of ITIL Service Management principles.
* Solid understanding of IT application components and infrastructure.
* Excellent interpersonal and communication skills, able to interact with senior stakeholders.
* Proven experience in supporting IT services and applications.
* Ability to prioritize workload and work under pressure in critical situations.
* Fluent in English and proficient in French.
* Proactive mindset with problem-solving capabilities.
* Comfortable working with third-party providers and influencing outcomes.
* Experience handling high-level executives and demanding environments.
* Autonomous, responsible, and able to provide guidance to junior colleagues.
What's on Offer
* A challenging and rewarding role in a prestigious Geneva office.
* Exposure to strategic IT projects and cutting-edge technologies.
* Competitive compensation and benefits package.
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