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Laboratory Service - Product Manager, Uster
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Job Reference:
5a0e48bfe359
Job Views:
1
Posted:
06.05.2025
Expiry Date:
20.06.2025
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Job Description:
Our Opening and Your Responsibilities
We are seeking a skilled and experienced Service expert to join the Service Team of the Laboratory Division at our Global Operational Headquarter in Greifensee, Switzerland. The Laboratory Division Service Team manages innovative services for measurement and analytical devices used primarily in the pharmaceutical and life science industry. We coordinate the development, execution, and continuous improvement of our comprehensive service portfolio for after-sales lifecycle management.
In this role, your responsibilities include:
* Managing and overseeing the Service portfolio throughout the laboratory products' lifecycle, from initial service requirements to decommissioning
* Coaching and supporting Service Teams across multiple Strategic Business Units in developing and implementing the service portfolio
* Ensuring service readiness at product launches for both onsite and remote digital services
* Harmonizing processes and delivery of the Laboratory Service portfolio in collaboration with local service managers across Mettler-Toledo's global network
* Ensuring the developed service portfolios meet customer and regulatory needs across various products and industries
What You Need to Succeed
Requirements for this role include:
* Bachelor's degree in Engineering or Business Administration with at least 3 years of experience managing service or hardware product portfolios
* Strong understanding of the laboratory equipment industry or related sector
* Experience in product development and/or hardware services is advantageous
* Strong strategic thinking, project management, and process optimization skills, with experience working across departments, regions, and cultures in a global matrix organization
* Excellent oral and written English skills; additional languages are a plus
Our Offer to You
We offer:
* Flexible working hours, a hybrid work model, and diverse training opportunities
* A 40-hour work week with at least 25 vacation days per year, plus additional days off around bank holidays
* Free parking and access to public transport
* Healthy onsite lunches at our METTLER TOLEDO restaurant with employee discounts
* Additional benefits including employee discounts at local businesses
Expect challenging, interesting, and varied tasks in an innovative, international environment with global networking opportunities and career growth.
Interested? We look forward to receiving your complete application via our Job portal. Please note that we do not accept applications via email, only through our platform due to data protection guidelines. Recruitment agencies are also not accepted for this role.
If you have questions, please contact our Talent Acquisition Team.
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