We are a Swiss scale-up building innovative software that enables smart charging for electric vehicles and the orchestration of distributed energy resources, including PV plants and battery energy storage systems (BESS). We collaborate with global innovators including Techstars, Axpo, AMAG, Toyota, Stellantis’ Free2Move E-Solutions, and IVECO, as well as major utilities across Switzerland, Austria, Germany, Italy, Belgium, Portugal, and Spain.
Teams like Hive Power are a driving force behind the green energy transition. Will you be part of it?
The Role
As a Customer Integration Engineer (CIE) you are the technical bridge between FLEXO (our cloud-native Virtual Power Plant platform) and our customers/partners. You will own onboarding and integration for EV charging infrastructure, PV plants, and BESS, from the first technical workshop to stable production operations.
This is a mix of customer care + engineering: you’ll troubleshoot real integrations, coordinate stakeholders, and build the tooling that makes onboarding faster, safer, and more repeatable.
A key differentiator: Hive Power is actively pushing an agent-based coding paradigm (AI agents + automation) to reinvent how we deliver integrations, diagnostics, documentation, and internal workflows. We want someone who enjoys challenging defaults and raising the bar—not someone who just follows a checklist.
What You’ll Do
* Own technical onboarding for new FLEXO customers: requirements discovery, integration plan, acceptance criteria, go-live support.
* Integrate EV charging, PV, and BESS systems via APIs and data pipelines (REST/webhooks, MQTT, Modbus, FTP/SFTP where needed), telemetry ingestion, and catalog/metadata synchronization.
* Troubleshoot end-to-end: device/network issues, VPN overlays, partner APIs, telemetry gaps, data quality, backend processing—reproduce, isolate, and resolve with clear root-cause analysis.
* Build integration accelerators: scripts, templates, test harnesses, mock services, health checks, and acceptance test protocols to reduce onboarding time.
* Apply agent-based delivery: use AI agents to speed up investigations (log triage, issue classification), generate integration scaffolding, and keep runbooks/documentation continuously updated.
* Documentation & enablement: customer-facing integration guides, internal runbooks, “known issues” playbooks, and onboarding checklists that actually scale.
* Cross-functional feedback loop: translate field learnings into product/engineering improvements (APIs, tooling, observability, onboarding UX).
Key Technologies (You’ll likely touch)
* Protocols & Connectivity: Modbus (TCP/RTU via gateways), MQTT, FTP/SFTP, HTTP/HTTPS
* APIs & Integration: REST APIs, webhooks, JSON, auth concepts (JWT/OAuth), Postman/curl
* Secure Remote Access & Networking: OpenVPN, ZeroTier, Tailscale
What We’re Looking For
* High-agency mindset: you take ownership, move fast, and drive outcomes without needing constant direction.
* Strong technical foundation (Bachelor level or equivalent experience in CS/Engineering or demonstrably solid fundamentals).
Solid understanding of:
* API integrations and practical debugging (requests, auth, error handling, retries).
* Networking fundamentals: TCP/IP basics, HTTP(S), DNS, routing, firewalls; comfort working with VPN/overlay networks when needed.
* Debugging & data: reading logs, tracing issues across components, basic SQL.
* Scripting/programming: Python (enough to build tools, automate workflows, and debug integrations).
* Strong communication skills: ability to align customer engineers, ops teams, and internal stakeholders on a clear path to production.
* IoT/industrial integration experience (gateways, field constraints, intermittent connectivity).
Nice to have
* Cloud-native familiarity (containers, k8s operations, CI/CD, GitOps).
* Energy domain exposure: DER/VPP/HEMS, EV charging operations, PV monitoring, BESS control.
* Experience building internal developer tooling, automation, or integration frameworks.
What Success Looks Like (First 3–6 Months)
* Deliver onboardings end-to-end with measurable improvement in time-to-live and first-time-right stability.
* Ship a repeatable integration toolkit (diagnostics + templates + acceptance tests) that reduces support load.
* Introduce at least one agent-based workflow that materially improves integration velocity and/or incident resolution.
* Become a trusted technical counterpart for customers and a strong feedback channel to product/engineering.
What We Offer
* Work for a purpose: contribute to climate impact with a diverse and inclusive team.
* Competitive compensation package, including stock options.
* Collaborative, international culture with focus on growth, team-building, and well-being.
* Flexible working options: Lugano, hybrid, or remote (EU-friendly time zones).
Practical Details
* Language: English required; Italian is a plus.
* Occasional travel may be needed depending on customers/projects.
How to Apply
Send your CV or LinkedIn profile plus a short note covering:
* an integration you owned end-to-end,
* a debugging story you’re proud of,
* how you use (or want to use) AI/agents to change how work gets done.
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