Your future starts here When we fall asleep or leave our home, we all want to find our home as we left it. After a break-in, it is not the lost objects that mark us the most, but the violation of our intimate space. At Securitas Direct, we do everything to avoid this moment. With a comprehensive service and cutting-edge technology, we protect what matters and offer true peace of mind.
Our SME spirit - agile, human and forward-looking - encourages autonomy and a real contribution to collective success. By joining us, you take part in this mission. Whatever your role, you help to bring our solutions to life and improve them, by designing, supporting or assisting our activities.
We are looking for a
Back-Office Installation Service Employee What you accomplish In this role, you work as part of a team while enjoying a great deal of autonomy .
At the heart of our Back-Office Installation service, you play an essential role in the planning and coordination of external technical resources at the national level. As guarantor of service quality, you validate, coordinate and schedule technical mandates, respond to authorised partners and technicians, and manage the delegation of "field mandates" from the office across Switzerland in the two main national languages, French and German.
Your daily responsibilities:
Processing technical mandates and commissioning - in French and German
Supporting the network of authorised partners and field technicians
Establishing and monitoring planning mandates and telephone follow-ups with the installation network
Handling customer requests, especially Key Account clients.
Ensuring the administrative processing of certain activities related to the customer lifecycle and the "technical" part of network installations and client portfolio
A versatile and responsible position, at the crossroads of technical, customer service and action.
Commercial employee CFC
Fluency in French and German (Swiss German) or vice versa
Comfortable with IT tools
Good telephone manner and a particularly developed sense of customer service
Versatility and autonomy in handling activities
Stress resistance and ability to keep calm
Technical knowledge is a plus (interest in alarm systems, networks and their technological aspects)
Willingness to learn a new profession
What awaits you A meaningful profession! As a Back-Office Installation Service Employee, you are the true guardian angel of our technical partners & clients. Every decision counts and your role has a direct impact on the safety of people and property. Autonomous and responsible, you practise an exciting profession, combining technology, vigilance and a sense of service, within a close-knit team you can rely on.
Join an agile, human-sized company with a true family culture and the presence of the Securitas Group. You will evolve in a growing market where service is at the heart of our business, supported by cutting-edge technologies for individuals and SMEs.
Your daily work relies on digital tools, a flexible framework and a team that aims for performance before celebrating together. Outings, department activities, raclettes, mountain days: our shared moments strengthen our cohesion.
Training, development, modern environment and benefits: everything is here to help you grow.
Ready for a new challenge? We would be delighted to receive your application.
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