Key Responsibilities:
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Provide Level 1 and 2 IT support to internal users (on-site and remote)
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Diagnose and resolve hardware, software, network, and application issues
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Manage user accounts, access rights, and profiles via Active Directory
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Maintain and configure workstations, laptops, printers, and mobile devices
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Install, update, and troubleshoot software (Windows, Microsoft 365, etc.)
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Support audio/video equipment and conferencing tools (Teams, Zoom, etc.)
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Document incidents and resolutions using the internal ticketing system
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Collaborate with other IT teams (network, infrastructure, cybersecurity) when needed
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Participate in IT onboarding for new employees and provide basic training
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Assist with IT-related projects (migrations, rollouts, office moves, etc.)
Profile:
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2+ years of experience in a similar IT support or helpdesk role
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Strong knowledge of Windows OS, Microsoft 365, and network fundamentals
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Experience with Active Directory, Exchange, remote desktop tools, and ticketing systems (, ServiceNow, Jira, GLPI)
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Familiarity with ITIL practices is a plus
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Fluent in French and English (spoken and written)
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Excellent problem-solving skills and customer-oriented mindset
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Ability to work independently and prioritize tasks efficiently