HOTELIS is the only company specialised in recruitment for the hospitality and catering professions for both permanent and temporary positions. HOTELIS is the preferred partner of many high-end hotels, restaurants, catering services (events, stadiums and exhibition centres) and collective catering operators.
Cluster Reservations Manager
Company Description
Hotelis supports talents in hospitality, catering and events in Switzerland by offering them opportunities that match their skills and experience. Thanks to a human, demanding approach and efficient digital tools, we value every career path and facilitate the integration of candidates within dynamic, committed teams dedicated to excellence.
We are currently mandated by our client, a high-end hotel located in the resort of Zermatt in Valais, to recruit a dynamic and committed professional who will hold the position of
Cluster Reservations Manager M/F
Job Description
You will oversee all individual and group reservations through various distribution channels, ensuring optimisation of availability, rates and occupancy. You will guarantee data accuracy as well as adherence to the quality and service standards specific to the establishment.
In close collaboration with the Front Office, Sales, Events and Revenue Management teams, you will ensure smooth communication and effective coordination of daily operations. You will also be responsible for supervising, training and supporting the reservations team to maintain a high level of performance and commitment.
Your role will also involve managing complex requests, VIP clients and any complaints with professionalism, responsiveness and attention to detail. Finally, you will actively participate in the continuous improvement of procedures and department performance, while ensuring compliance with brand standards and internal processes.
Profile Sought
You have a hotel management education or equivalent experience and proven experience in a similar role within a high-end or luxury hotel. You have excellent knowledge of reservation operations as well as the main PMS and CRS tools.
With excellent organisational and analytical skills, you are recognised for your natural leadership, ability to unite teams and strong sense of service quality. You demonstrate rigour, responsiveness and a genuine solution-oriented approach in your work.
You are fluent in French and English; any other language is a real asset. Your proactive, structured personality and customer satisfaction focus allow you to thrive in demanding and multicultural environments.
We offer you
We offer you the opportunity to join a recognised hotel group and to work in a stimulating, demanding and multicultural environment where operational excellence and people are central.
This responsible position will allow you to benefit from real autonomy, career prospects and attractive conditions within exceptional establishments located in a privileged setting.
If you identify with this profile and wish to take on a new professional challenge in luxury hospitality, we look forward to receiving your complete application.
To facilitate reading, this job offer is written in the masculine form but is of course addressed to anyone matching the sought profile, regardless of gender.
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