Job Description
We are seeking an experienced Area Manager to lead and oversee the operations of 18 stores across Switzerland. In this pivotal role, you will be responsible for driving the overall performance and success of your network, ensuring that sales, operational, and service objectives are consistently achieved.
You will implement Company strategies with the goal of maximizing store profitability while maintaining the highest standards of our brand representation and customer experience. This includes managing and supporting Store Managers, setting clear performance targets, and ensuring their effective performance.
Your responsibilities will encompass expense management, merchandise and inventory control, and the maintenance of operational excellence across all locations. You will also play a key role in fostering team engagement, ensuring alignment with brand values and a collaborative, high-performing culture.
Reporting directly to our South of Europe Zone Director and working closely with the commercial, accounting, VM, Stock, and HR departments, you will be responsible for developing the company's commercial strategy in Switzerland.
* You will be responsible for ensuring compliance with legal and mandatory compliance for all our point of sales.
* You will interact actively with our Store Managers as regards to the organisation, management and coordination of teams, as well as administrative and commercial aspects.
Sales and Profitability:
* Execute commercial strategies maximising the profitability of the stores in your area.
* Define a sales strategy and action plans in the management area, with the aim of achieving and exceeding the established objectives, analysing sales KPIs and identifying and seeking opportunities for growth.
Customer Experience:
* Ensure with the teams and Store Managers a personalised service, in line with the group's standards and adapted to the local market.
* Train and support our teams to understand the needs of our customers, so that they are able to provide a great client experience in line with the company's standards and our celling ceremony.
People management:
* Recruit, onboard and develop our Store Managers in your area, ensure commercial animation and motivation, training, coaching, action plans and HR support.
Operations Control:
* You will be the link between the points of sale and HQ to organise, manage and ensure that all processes relating to stock, transfers, implementation of commercial actions, visuals, etc. are complied with.
* Supervise the opening and closing of POS, ensuring that everything runs smoothly and efficiently.
Qualifications
What talent are we looking for?
* Minimum 5 years’ experience in Fashion Retail Management / Retail Operations experience
* You are a leader who enjoys motivating, supporting and training your teams.
* You have a real awareness, passion and sensitivity for fashion.
* Established retail experience in the fashion industry
* Committed to ensuring the smooth running of daily activities and operations to support our commercial objectives in each of your outlets.
* A problem-solver who can make decisions independently while respecting company guidelines and the needs of our customers.
* Strong organisational and time management skills.
* You are fluent in German & English. Good level of French is an asset as you are part of a group based in Paris and part of your scope is in the french-Switzerland.
* Our recruitment journey is designed to be transparent, engaging, and an opportunity for you to showcase your expertise and potential within Maje.
Additional Information
Location: The role is currently to be base across Switzerland