Location: La Tour-de-Peilz, Switzerland
Work model: On-site
Activity rate: 100%
Contract type / duration: Temporary contract for 24 months with option of Permanent contract
Target Start date: 1st of September 2026
Deadline for applications: 7th of June 2026
Be a force for good and grow through experiences that push you further.
As a Guest Experience Specialist & Hotel Receptionist, you will be responsible for providing personalized service and assistance to guests of the Rive Reine Nestlé Learning Center and the Residence. As the first point of contact, you will ensure a seamless and welcoming experience.
How You’ll Make An Impact On This Role
As Guest Experience Specialist
* Warmly welcome and value guests, ensuring a home-like experience
* Proactively engage with guests to meet their needs
* Provide recommendations and make bookings for local attractions, activities and events; arrange group services and activities for a seamless experience
* Address guest complaints promptly and diplomatically
* Efficiently handle incoming and outgoing mail, packages, and messages related to the Residence and its guests
* Maintain detailed records of guest preferences, requests, and feedback
As Hotel receptionist
* Smooth check-in and check-out processes
* Make room & restaurant reservations, considering preferences and dietary requirements
* Administrative correspondence by email
* Invoicing of services & payments
* Communication of daily information and weekly/monthly forecasts to other departments
* Collect and check various data
* Handling of safety-related operations, including fire alarm system and access control
* Irregular hotel working hours (including evenings & weekends)
What Will Make You Successful
* Background in hospitality, with proven experience as a receptionist and/or a relevant role
* Extensive knowledge of the local area, attractions, events, and services
* Outstanding communication, interpersonal, and customer service skills, combined with a proactive and detail-oriented approach
* Ability to multitask, work independently, and maintain confidentiality at all times
* High level of professionalism appearance, positive attitude, open-minded and punctual
* Flexible, highly organized, and skilled in time management
* Fluent in French and English (German and/or Spanish an advantage)
* Proficient with computer applications (Microsoft Office; knowledge of Protel is an asset)
Benefits
* Paid holidays beyond legal requirements
* Healthcare contribution and Employee Assistance Program for you and your family
* Strong employer contribution to your pension plan
* Performance-based bonus
* Generous parental leave and comprehensive family support solutions
* Learning and development opportunities to grow your skills
* Attractive employee discounts across everyday products and services
What To Expect From Our Hiring Process
Nestlé is an inclusive employer and, if needed, we are happy to provide reasonable accommodations throughout your journey with us. All information is treated confidentially. Our workplace is fully barrier free with step-free access, elevators to all floors, and accessible restrooms. We also maintain a strong safety culture, supported by modern installations and procedures to ensure a secure environment for everyone. Our hiring process typically includes application review, a video interview with Talent Acquisition, an interview with the hiring team, a final interview and offer. We review applications on a rolling basis and close the role once a strong list of relevant candidates is identified, so we encourage you to apply early.
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