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von: Manpower
Manpower
As an ICT Support Engineer, you will provide first- and second-level technical support to end-users for our client. You will assist with hardware and software troubleshooting, IT service delivery, and contribute to maintaining a stable IT environment. This is an ideal role for someone early in their IT career, eager to gain experience in a global, fast-paced corporate environment.
Key Responsibilities:
- Provide onsite and remote support for laptops, desktops, mobile devices, printers, and peripherals
- Respond to and resolve incidents and service requests via the service management tool (e.g., ServiceNow)
- Perform installation, configuration, and maintenance of hardware and standard software packages
- Support user onboarding and offboarding processes (including hardware provisioning, account setup, etc.)
- Assist with meeting room technologies (e.g., video conferencing systems, AV equipment)
- Document support activities and maintain knowledge base articles
- Collaborate with 2nd/3rd level support and infrastructure teams as needed
- Ensure compliance with IT policies, procedures, and security standards
- Participate in hardware lifecycle activities (e.g., imaging, upgrades, decommissioning)
Requirements:
- Completed IT apprenticeship, technical diploma, or equivalent experience
- Basic knowledge of Windows 10/11, Microsoft Office 365, Active Directory
- Understanding of IT hardware (PCs, laptops, printers, peripherals)
- Strong customer service and communication skills
- Proficiency in English (spoken and written)
- Swiss/EU citizenship or valid Swiss work permit
- Experience with ticketing systems (e.g., ServiceNow)
- Familiarity with SCCM, Intune, or other device management tools
- German and English language skills, must have
This is a great opportunity for a motivated junior IT professional to start or grow their career in a dynamic, international environment at our client n Basel. If you're passionate about technology, eager to learn, and ready to support a global business with impactful ICT services, we encourage you to apply and become part of a supportive and forward-thinking team.
Branche: Telekommunikation
Funktion: Technologie/EDV
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