Job Description
* Handling questions and complaints from customers, providing information on delivery times and stock situation
* Order processing and follow-up in contact with our Shipping department
* Answering and forwarding incoming emails and phone calls
* Providing certificates of origin and documentation
* Invoicing, credit notes and price control
* Backorder management (inform the customers and collaborate with our production for new delivery dates)
* Follow-up and maintenance of goods returns
* New customer opening creation and maintenance in our ERP system
* Manage appropriate filing system related to auditing requests and export document control
Your profile
* Completed administrative/commercial education (or similar) as well as several years' experience within a Customer Service department, preferably within an international organization
* Very good English skills - both spoken and written. French and/or German skills are preferred. Every other language is a plus
* Proficient computer and MS Office skills
* Stress resistant, reliable and flexible personality with very good communication skills
* Open minded as well as service oriented with excellent problem-solving skills
* Experience in Oracle Cloud Applications or Oracle ERP is a plus
The right decision: working at STAAR Surgical
STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:
* 40 working hours a week
* Modern working spaces
* Minimum 25 days of vacations
* Modern cafeteria spaces
* Monthly contribution to health insurance costs
* Training and development plans
* Free parking spaces as well as very good connections to public transportation
* Regular social company events such as summer party/winter party
If you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application.
For more information, please reach out to Yathuna Alvappillai () or visit us online at
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