Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. For the our UEFA explant, based in our Headquarters in Nyon, we are looking for a SUPERVISOR BUSINESS TRAVEL whose role will be to assist the Area Manager in his tasks and responsibilities of managing the teams (recruitment, workload allocation, objectives setting, performance analysis…). Management You help to build a strong motivated team with sharp ability for change management. You are able to maintain and develop the customer relations and possess a strong feedback culture. You report any financial risks or quality standard problems. You plan operations and resources in advance, and with flexibility in mind and assume the daily operations and punctual problems. You constantly develop and motivate the different teams in your branch. You identify the strengths and new potential of each team member and are capable to show example. You develop autonomy and pro-activeness for yourself and the team. You report regularly with structures and propose smart options. You have an affinity with numbers, an ability to propose solutions and are able to take leadership on projects. You relay to the teams all necessary information for daily operations related to customer (structure changes, travel policy updates), to suppliers (special offers, change of regulation) or to internal procedures. You are responsible for a good co-ordination between the branch and the Headquarters departments. You build CWT’s commercial value You remain current on value we provide to each customer, adapt and change as requirements of the business change. You strengthen the CWT brand and represent the CWT brand in how you work on a day-to-day basis. You embrace new technologies and ways of working that promote flexibility to adjust quickly to the shifting needs of the business. You build loyalty to CWT by ensuring consistency with the service delivery we offer around the globe, in a way that respects the unique travel policy of the client and in your interactions you make each traveler/travel arranger feel special. Experience\: at least 5 years in the travel industry in a similar position with a proven ability for Leadership and provide high client services standard. Strong ability for sales and negotiation competencies. Project Management competencies. Proven capability to identify area for new processes and capability to implement it. Working knowledge of MS Office including Excel, Powerpoint and Galileo. Fluent in English and French (mandatory).