PpBy Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. /p h3Team/Role Overview /h3 pCiti’s Investor Services business is seeking a highly experienced bCustody Product Manager /b to lead and develop our Securities Services franchise across Switzerland and Austria. This role combines deep market expertise with bmodern digital product management capabilities /b, driving growth, client satisfaction, and innovation across our custody offering. /p pAs a key member of the Product team, you will own the local product strategy, ensuring our services remain competitive, compliant, and increasingly bdata-driven, digitally enabled, and commercially impactful /b. You will work closely with clients, sales, operations, and technology partners to deliver best‑in‑class solutions and enhance the client experience through digital transformation and intelligent automation. /p pA deep understanding of local securities market regulations and conditions is essential. This expertise enables you to support, advance, and promote the local Securities Services franchise. Cultivating strong relationships with both clients and internal operational partners is key to guaranteeing the seamless execution of services and achieving the highest possible client satisfaction. You will also maintain close ties with local market infrastructures to understand, influence, and effectively implement market changes and new service rollouts. /p pThis Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015. /p h3What You’ll Do /h3 ul liCultivate and sustain strong client relationships, monitoring satisfaction through active participation in service reviews to achieve top ratings in key client surveys. /li liOversee and adapt to evolving regulatory requirements, credit policies, and risk management frameworks. /li liContribute to the successful completion of client Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence Questionnaires (DDQs), and Service Level Agreements (SLAs). /li liDevelop/maintain industry knowledge relevant to the funds, insurance and banking industries in Switzerland and Austria, source relevant market information and keep clients informed on all market and service developments via meaningful Market and Service Watches. /li liKeep Market and Service Profiles up-to-date on all new developments and any market/service changes. /li liActively contribute to client retention strategies and the achievement of revenue, pipeline, and growth targets. /li liConduct pricing analysis and oversee the seamless onboarding and implementation process for new client relationships. /li liContribute to the development and refinement of operational procedures and product frameworks, with a continuous focus on process improvement. /li liFoster a collaborative team environment and build effective partnerships with Operations and other key business units. /li liCollaborate effectively with colleagues across multiple branches within a virtual team structure. /li liPartner with Product Management peers to identify client needs and business opportunities, driving the development of innovative solutions and enhanced product capabilities to grow the franchise. /li liAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. /li /ul h3What We’ll Need From You /h3 ul liRelevant work experience in Securities Services with a good knowledge of the international Investor and Intermediaries client segment. /li liExcellent writing and communication skills with the ability to communicate at all levels in German and English. /li liStrong communication skills at all levels (internally and externally – with clients, peers and seniors). /li liBroad knowledge of the Swiss and Austrian Securities Market (with particular focus on the CSD CCP offerings, local regulators and any laws and regulations affecting DCC services). /li liStrong digital, data, and AI capabilities, with demonstrated experience applying data‑driven insights, analytics, and emerging technologies (including AI/ML concepts) to enhance client experience, optimize operations, and improve revenue, margin, and scalability. /li liAbility to collaborate in virtual teams. /li liDemonstrated knowledge of product development, financial acumen, and investment processes across asset classes. /li liAbility to work unsupervised and adjust priorities quickly as circumstances dictate. /li liAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirements. /li liDemonstrated problem‑solving and decision‑making skills. /li /ul h3What We Can Offer You /h3 pBy joining Citi Zurich, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you and your family to be well, live well and save well. /p pAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. /p pSounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. /p pCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. /p pIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. /p /p #J-18808-Ljbffr