Ph3Position Summary /h3 pAs an IT Desktop Support Technician, your main role involves providing ON‑SITE technical assistance and support to end‑users for hardware, software, and networking issues they encounter on their desktop computers or laptops. This role is crucial in maintaining a smoothly functioning IT environment within an organization. Here are the responsibilities and qualifications: /p h3Main Responsibilities /h3 ul liServe as the first point of contact for customers seeking technical assistance over the phone or email (providing on‑site and remote support) /li liWorkstations, Office365 Admin and Windows OS support /li liExperience with Anti‑Virus software and troubleshooting /li liIdentify and suggest possible improvements on procedures. /li liManage user AD accounts New Starters, Leavers and access rights in IT systems. /li liPerform daily system operations according to specified procedures. /li liMonitoring and backup of critical systems and services. /li liKnowledge of LAN connection and wireless technologies /li liNew installation and building new computers. /li liSupport mobile connections to the company's IT systems. /li liParticipate in IT‑related projects. /li liContinuously follow and evaluate new technical solutions in the IT field. /li liResearch and identify solutions to software and hardware issues. /li liDiagnose and troubleshoot technical issues, including account setup and network configuration. /li liTrack issues through to resolution, within agreed time limits /li liProperly elevate unresolved issues to appropriate internal teams /li liProvide prompt and accurate feedback to customers. /li liPrioritize and manage several open issues at one time. /li liFollow up with clients to ensure their IT systems are fully functional after troubleshooting. /li liDocument technical knowledge in the form of notes and manuals /li liTrain users on basic hardware and software usage, and provide guidance for best practices in IT security and data management. /li liProvide remote support to users via phone, messaging and remote connection. /li liSecurity Management: Assist in implementing and enforcing IT security policies, including malware protection, data encryption, and user access controls. /li liSystem Upgrades: Assist in the planning and execution of hardware and software upgrades, ensuring minimal disruption to user productivity. /li liCollaboration: Work closely with third‑parties, other IT teams, such as network administrators, system administrators, and help desk teams, to resolve complex issues and contribute to larger IT projects. /li liProvide support for peripheral devices: printers, handheld (scanners). /li liAny other IT duties deemed necessary. /li /ul h3Qualifications and Experience /h3 ul li2-4 years’ experience working in an IT Support environment in English Language /li liStrong IT knowledge, especially knowledge of Active Directory, Office 365 portal, Azure Cloud services, Networks, Citrix, and IT related hardware. /li liMicrosoft certification and ITIL, a plus /li liEnsure all issues are properly logged (experience with ServiceNow or similar tool) /li liProficiency in English/German (French an asset) /li liProven experience as a help desk technhician or other customer support role /li liGood understanding of computer systems, mobile devices, and other tech products /li liMust be able to work independently and as part of a team. /li liGood analytical and problem solving skills. /li liExcellent communication skills /li /ul h3What IMI can offer you /h3 ul liOpportunity to join a diverse, dynamic, and fun team that likes to challenge the status quo with new ideas and maximum creativity /li liFlexible working hours remote work (one day per week) /li liMeal allowance /li liFree parking at the site /li /ul h3Code of ethics /h3 pIMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business. /p pIMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. /p pIMI Hydronic Engineering Switzerland AGbr/Frau Vlora Basha /p /p #J-18808-Ljbffr