Job Title: Customer Support German Speaker with Relocation Package
Department: Sales
Company: Leading Technology Company
Location: Portugal or Porto
Contract Type: CDD 6 months (with possibility of renewal)
Work Model: On-site
Work Schedule
Shifts: Monday to Friday, including bank holidays, between 08:00 and 20:00 (rotational shifts)
Saturday + Sunday: 8:00-17:00 (Rotational Shifts)
Days Off: 2 days off per week
Salary & Compensation
Welcome Bonus: 3000 euro
Base Salary: 1,100 euro per 14 months
Performance Bonus: 135 euro per 12 months
Complexity Bonus: 120 euro per 11 months
Position Bonus (Braga only): 20 euro per 12 months
Allowances & Benefits
Meal Allowance: 7.23 euro per working day
Transport Allowance: 20 euro per month
Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months
Relocation Support: Provided for eligible candidates relocating within Portugal
Your Role
As a Sales Support Specialist, you'll be the first point of contact for Italian-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.
What You'll Do
* Support customers with sales-related inquiries, product information, and troubleshooting
* Communicate across multiple channels: phone, email, chat, and social media
* Tailor communication to reflect brand tone and customer needs
* Handle escalations with empathy and a customer-first mindset
* Log and manage all customer interactions with attention to detail
Who You Are
Fluent in German and English (spoken and written)
Experience in customer service or sales support (preferred)
Tech-savvy and comfortable with troubleshooting digital tools
Skilled in communication and multitasking
Resilient and calm under pressure, with a proactive attitude
Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team. Apply now and grow your career with us!
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