Ph3After sales management /h3 ul liCreate, maintain, and update SAP S/4HANA QM transactions /li liIndependently manage warranty claims from international distributors and branches (SAP S/4 SAP C4C) /li liOversee Power BI KPI analysis for internal and external stakeholders /li liProvide technical support to international distributors and branches as Technical Representative through online and hands‑on support sessions /li /ul h3Manufacturing Production Supervision Management /h3 ul liCreation, implementation and maintenance of internal process audits along the entire supply chain (based on ISO 9001:2015/2026) in cooperation with the Planning department. /li liUse, maintain and develop new features for Scott's dedicated QC App for supply chain quality management tasks /li liBicycle Production supervision at various production locations (worldwide) together with Scott Engineers and Product Managers. /li /ul h3Technical Documentation Management /h3 ul liCreate technical manuals and documentation for internal and external use in collaboration with the Compliance Department and the Technical Documentation Manager, in line with ISO standards /li liCollaborate with the Marketing team to develop content for the Myagi Education App /li liCreate, implement, and maintain Quality Assurance documents, including quality guidelines /li /ul h3Spare Part Management /h3 ul liUse, maintain, and further develop the Bike and Spare Part Archive in collaboration with the Spare Part Manager /li liCollaborate with the B2B Department on the development of the online warranty claiming and bike registration processes /li liImplement, in collaboration with the Spare Part Manager, an updated SAP S/4HANA automated spare part reordering transaction /li /ul h3Your profile: /h3 ul liStrong team player with the ability to thrive in an international environment across global teams /li liSolid experience with SAP S/4HANA and SAP C4C; knowledge of SAP BI is an advantage /li liStrong background in customer service, not limited to the bike industry /li liProven investigative skills within the framework of European legislation (EU and ISO standards) /li liExcellent communication and collaboration skills when interacting with authorities and technical services /li liSeveral years of experience and solid technical knowledge within the bike industry /li liStrong proficiency in MS 365 /li liFluent in English; knowledge of German, French, or Mandarin is a plus /li liWillingness to travel worldwide up to 50% /li liAttractive discounts on SCOTT products for personal and family use /li liModern and inspiring office environment /li liAccident insurance fully covered by the company, with accident and illness coverage above the standard for the first 60 days /li liDiscounted lunch in the company cafeteria /li liMonthly financial contribution for food and beverages /li liFitness room with fully equipped changing rooms /li liEmployee sports groups /li liFree bike spot and outdoor car parking /li liFive weeks holidays, possibility to purchase up to two additional weeks /li liProfessional massages at HQ at special employee price /li liEmployee events throughout the year /li /ul pReady to take on a new challenge? If you are inspired by this opportunity, we look forward to receiving your application and learning more about you. /p pNo recruitment support from agencies is needed for this role. If you encounter any issues when applying, for example if you do not receive the activation link, please send your application to /p h3Are you ready for the ride? We can’t wait to get to know you! /h3 /p #J-18808-Ljbffr