Unit fulfilment solution responsible-100%

Ph3WHO YOU ARE /h3 pAs a Fulfilment Solution Responsible you support the Country Solution Responsible by acting as the main point of contact for the assigned IT fulfilment tool in your store. In addition, you are the reference person for all employees in your unit for IT fulfilment tools. /p ul liA passion for digital tools and excellent computer skills. /li liGood problem‑solving attitude and experience in improving processes, system solutions and ways of working. /li liKnowledge on how to prioritise and organise work to make the most efficient use of available time. /li liJoy of sharing your expertise and knowledge with others. /li liFluency in English and German/French/Italian, both written and verbal. /li liA good knowledge of IKEA Fulfillment systems (if you work internally only). /li /ul h3RESPONSIBILITIES /h3 ul liReport new and monitor existing IT incidents and support co‑workers with IT issues. /li liCommunicate and manage change related to new releases to ensure successful implementation of updates in the unit. /li liSupport and track KPIs associated with the IT tool. /li liOrganise and provide training to enhance competence development for new and existing co‑workers in the unit. /li liEnsure relevant training material, task descriptions and working methods are available. /li /ul h3BENEFITS /h3 ul li28 vacation days (based on a 100 % workload) /li li8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers /li liVery attractive social benefits /li li15 % staff discount on purchases in every Swiss IKEA store /li liWe pay between 85 % and 100 % of your yearly public transport ticket /li liFree parking facilities /li liUnlimited access to the LinkedIn Learning platform /li liAffordable and healthy meals in the staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes) /li liBonus payments for all employees /li /ul /p #J-18808-Ljbffr