Service Desk Analyst
Support a high-performance international business by delivering reliable, hands-on IT support in a fast-paced Microsoft environment.
Service Desk Analyst
Job description:
Act as first point of contact for IT incidents and service requests
Troubleshoot issues across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, etc.)
Manage and resolve tickets via ITSM tools; escalate where needed
Administer users, access, and permissions in Active Directory and Entra ID
Handle onboarding/offboarding (account setup, access, device provisioning)
Build, configure, and deploy laptops and endpoints
Support devices via Intune / Endpoint Manager
Provide L2 support for Teams, Exchange, SharePoint, and OneDrive issues
Troubleshoot endpoint, access, and collaboration tool issues
Maintain documentation and support processes
About the customer:
Our client is a globally operating organisation with a lean headquarters in Central Switzerland, supporting complex, time-sensitive operations across multiple regions. The environment is fast-paced, highly collaborative, and driven by performance, where IT plays a critical role in daily business continuity.
Requirements:
5+ years experience in IT Support / Service Desk (L1/L2) within Microsoft environments
Degree in Information Technology, Computer Science or a related field
ITIL certification or working knowledge of ITIL processes
Strong knowledge of Windows 10/11 and Microsoft 365
Hands-on experience with Active Directory, Entra ID, and Intune
Solid troubleshooting skills across endpoints, access, and collaboration tools
Experience with ITSM tools (e.g. ServiceNow, Jira)
Experience in basic PowerShell scripting
Proactive, reliable, and confident working with business users
Fluent in English, and German will be highly beneficial.
Based in the Zug / Zurich region (onsite role)
Applicants must hold a valid Swiss work permit or EU/EFTA citizenship, and be currently based in Switzerland. jidfad7a1ba jit0418a jiy26a