As Front of House Trainee, you will be responsible for the following tasks:
* Assisting guests on arrival by opening car doors for them and escorting them to the front office
* Be present at the Lobby and support the Team operationally
* Delivering luggage at check-in and removing luggage from guest rooms at check-out
* Secure parking of guest vehicles
* Being an ambassador of the hotel, both being actively engaging with guests and with colleagues
* Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules
* Actively advertises our Fans of MO guest recognition program to our guests
We are looking for a Front of House to join our Team at Mandarin Oriental Savoy, Zurich.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.
About the job
Based at the Mandarin Oriental Savoy, Zurich within the Concierge Department in Zurich, the Front of House Trainee supports the Bell Team in daily tasks, ensuring seamless operations throughout the shift. The Front of House Trainee reports to the Assistant Concierge Manager and Front of House Manager.
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As a Front of House Trainee, we expect from you:
* Enrolled as a student in a Swiss Hotel Management school
* Flexibility and ability to work under pressure - your position will include weekend and holiday shifts
* Good organizational skills with the ability to handle reservations
* Good understanding of luxury service and willingness to go the extra mile
* Expressiveness, open-mindedness, and team spirit
* Ability to work under pressure and flexibility
* Very good knowledge of German and English. Further foreign language skills are an advantage
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Our commitment to you:
* Colleague recognition and reward programs
* An exciting range of learning and development programs
* Opportunities for promotion and transfers worldwide
* Colleague social events and wellness programs
* Swiss Deluxe Rates
We're Fans. Are you?