Main Information:
1. Location: Basel, Switzerland
2. Start Date: ASAP (Latest: July 5)
3. Workload: %
4. Contract Duration: + months (extension possible)
Why This Role?
5. Work in a fast-paced IT environment supporting IAM solutions
6. Provide VIP and senior management IT support
7. Collaborate with cross-functional IT teams and security specialists
8. Gain hands-on experience with Active Directory, SailPoint & Microsoft
9. Contribute to knowledge-sharing and ITIL-compliant service delivery
Key Responsibilities:
10. Deliver 2nd-level IT support, including IAM request management and administration
11. Monitor & report SLAs, analyze incident trends, and drive problem management improvements
12. Collaborate with IT and Security teams to maintain effective ITIL-based processes
13. Provide VIP/Senior Management support and assist with high-level meetings
14. Manage virtual meeting support, mobile device configuration, and incident monitoring
15. Ensure smooth on-call and on-site support when required
What You Need to Succeed:
16. Proven experience in IAM support & administration
17. Strong understanding of incident & request management processes.
18. Knowledge of ITIL best practices and SLA monitoring
19. Experience working with Active Directory, SailPoint & Microsoft Entra ID
20. Strong communication and problem-solving skills
21. Willingness to provide on-call and after-hours support as needed
22. Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc.